---
title: Access Denied Message
description: "[![banner dark](https://cclearninghub.co.uk/wp-content/uploads/2023/01/banner-dark.png)](https://www.cclearninghub.co.uk) ## Access Denied Message This guide will cover how to upgrade a staff members access level. This is a common issue when a staff member receives an ‘Access Denied’ message when signing in to Care Control Windows. [vimeo…"
url: "https://cclearninghub.co.uk/docs/access-denied-message/"
updated: "2023-04-06"
category: Care Control Windows / Administration Windows
---

# Access Denied Message

[![banner dark](https://cclearninghub.co.uk/wp-content/uploads/2023/01/banner-dark.png)](https://www.cclearninghub.co.uk)

## Access Denied Message

This guide will cover how to upgrade a staff members access level. This is a common issue when a staff member receives an ‘Access Denied’ message when signing in to Care Control Windows.

[vimeo Video Player](https://player.vimeo.com/video/815281472?color&autopause=0&loop=0&muted=0&title=1&portrait=1&byline=1&h=1438c79dbb#t=)

                          [![](https://cclearninghub.co.uk/wp-content/uploads/2023/03/Access-Denied-Step-1-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/03/Access-Denied-Step-1.png)

## 1

If a staff member is trying to access CC Windows, and receives this message after entering their PIN, then they do not have the correct security access level set in their staff profile.

## 2

In order to solve this, another admin user will need to log in to CC Windows. After signing in, select Add / Edit Staff Records.

       [![](https://cclearninghub.co.uk/wp-content/uploads/2023/03/Access-Denied-Step-2-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/03/Access-Denied-Step-2.png)                         [![](https://cclearninghub.co.uk/wp-content/uploads/2023/03/Access-Denied-Step-3-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/03/Access-Denied-Step-3.png)

## 3

And the staff members record who needs admin access via the blue arrows or select to view the full staff list.

Within their record, under the **Security** tab, upgrade the service user’s access to Administrator. Make sure to **Save Changes**.

The staff member should now be able to sign in to Care Control Windows.