---
title: Bulk Load Service Users
description: "# Bulk Loading Service Users This guide will cover bulk loading clients into Care Control Cloud. Please follow the interactive guide below, a written guide is also available at the bottom of the page. ![](https://cclearninghub.co.uk/wp-content/uploads/2025/02/CCLH-Banner-2025-3.png) ## Using a CSV File…"
url: "https://cclearninghub.co.uk/docs/bulk-load-service-users/"
updated: "2025-07-14"
category: Care Control Cloud / Admin / Client Area
---

# Bulk Load Service Users

# Bulk Loading Service Users

This guide will cover bulk loading clients into Care Control Cloud.

Please follow the interactive guide below, a written guide is also available at the bottom of the page.

            ![](https://cclearninghub.co.uk/wp-content/uploads/2025/02/CCLH-Banner-2025-3.png)

## Using a CSV File to Bulk Load

[Admin | Bulk Load Clients with CSV](https://demo.arcade.software/LyzHirhVyqXbq6elPrzk?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true)

## Written guide - Bulk Upload CSV

1.  When in the **Admin App** select **Visit** in the **Client Area** box.
2. Select **Visit** within the **Add New Service User** box.
3. Click **Bulk Load Residents****.**
4. Select **Download CSV File. **This will download a template CSV file which you can use as a guide.
5. When you have modified your CSV file, select **Upload CSV File** and choose your file.
6. If there are any issues you will see red error text describing how many **Validation Issues** you have.
7. Use the **Scroll bar **at the bottom of the page to find the issues and amend them.
8. On our example, the **Marital Status** was incorrect. Click the drop down menu to select the correct item.
9. When happy with your details, select **Save & Bulk Load Residents Data.**

## Manually Bulk Loading

[Admin | Bulk Load Clients Manually](https://demo.arcade.software/nv8GfdqCiZEAQwibqWss?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true)

## Written guide - Manual Input

As well as uploading a CSV file with all of your service users within, you also have the option to manually input the data for your service users.

At the bottom of the screen you can input the details manually. Follow the screen until the end and input all of the required details, they are marked with an asterisk.

When you are happy with the details, scroll to the end of the page and select the plus icon to add the service user.

## CSV Troubleshooting

**ID** – a unique identifier for the upload – this does not show in the system – can be 1, 2, 3 etc.

**Sex** – Needs to be Male or Female

**Type –**

- Full Time Resient
- Home Care
- Day Care
- Respite

**Marital Status** – Married, Single, Widowed etc

**Data formatting issues**
Issues like date format mismatches or invalid email addresses won’t prevent the CSV from being uploaded. Instead, the invalid values will be entered into the cloud version of the form, where built-in validations will highlight the errors and provide descriptions to guide the user in correcting them.

**System Specific Constraints**
Uploading 1,000 or more rows may cause performance issues.
We recommend keeping the CSV file size under 100KB for optimal processing.

**Slow or Unstable Internet**If the connection drops, the upload may fail.

**Server Errors**Our system might be down or experiencing high load. You can check Care Control Service Status [**here.**](https://cclearninghub.co.uk/care-control-status/)