---
title: Cloud messaging and notifications
description: "## Cloud Messaging and Notifications A new technology was recently deployed to Care Control Cloud, Mobile and Pocket that enables seamless messaging. ![](https://cclearninghub.co.uk/wp-content/uploads/2024/10/Roster-Cloud-Guides-Banner-Image-24.png) ## What's been changed? The new messaging systems allows seamless use of messaging between Care Control Cloud,…"
url: "https://cclearninghub.co.uk/docs/cloud-messaging-and-notifications/"
updated: "2025-08-12"
category: "FAQ's"
---

# Cloud messaging and notifications

## Cloud Messaging and Notifications

A new technology was recently deployed to Care Control Cloud, Mobile and Pocket that enables seamless messaging.

       ![](https://cclearninghub.co.uk/wp-content/uploads/2024/10/Roster-Cloud-Guides-Banner-Image-24.png)

## What's been changed?

The new messaging systems allows seamless use of messaging between Care Control Cloud, Pocket and Mobile. It also allows seamless shift swapping between apps.

## Requesting shift cover

When requesting a staff member to take on a shift via Cloud Roster, a message will be generated and sent to the selected users. These users will now receive a notification on their mobile phone or tablet, prompting them to respond to the request. This process happens in real-time, allowing for immediate responses to notifications. Watch the video below to see it in action!

## Live messaging and notifications

Messaging other staff members is now more seamless than ever before. As soon as a message is sent a notification on the users mobile phone or tablet will alert them of the message. They can then instantly respond by tapping the notification.

On Care Control Cloud a notification will now appear when logging in, this will alert users that they have received a message and allow them to respond instantly. During normal use of Cloud, if a message is received it will appear in the top right of the screen prompting users to check their notifications. 

Watch the below video for more information!

## Native notification support

Even when not having the Care Control Pocket or Mobile application open, you will still receive notifications. Users of Android and Apple devices will receive a notification informing them that they have received a direct message or shift request. By tapping the notification, the application will then open to the selected message.

   ![](https://cclearninghub.co.uk/wp-content/uploads/2024/10/Native-notification-support.png)