--- title: "Cloud Onboarding: Create New Cloud Users" description: "## Cloud Onboarding: Create New Cloud Users - [Home](https://cclearninghub.co.uk) - - [Care Control Knowledgebase](https://cclearninghub.co.uk/docs/) - - [Cloud Onboarding](https://cclearninghub.co.uk/docs-category/cloud-onboarding/) - - Cloud Onboarding: Create New Cloud Users [![](https://secure.gravatar.com/avatar/9186fc82c633160b14e44c9c4b6cc503a186862236ec1b9971e8dea766c95000?s=40&d=mm&r=g)Kieran Worth](https://cclearninghub.co.uk/docs/authors/18/page/1) This guide walks you through creating a new user account. You’ll learn…" url: "https://cclearninghub.co.uk/docs/cloud-onboarding-create-new-cloud-users/" updated: "2025-12-16" category: Cloud Onboarding --- # Cloud Onboarding: Create New Cloud Users ## Cloud Onboarding: Create New Cloud Users - [Home](https://cclearninghub.co.uk) - - [Care Control Knowledgebase](https://cclearninghub.co.uk/docs/) - - [Cloud Onboarding](https://cclearninghub.co.uk/docs-category/cloud-onboarding/) - - Cloud Onboarding: Create New Cloud Users [![](https://secure.gravatar.com/avatar/9186fc82c633160b14e44c9c4b6cc503a186862236ec1b9971e8dea766c95000?s=40&d=mm&r=g)Kieran Worth](https://cclearninghub.co.uk/docs/authors/18/page/1) This guide walks you through creating a new user account. You’ll learn how to complete user details, assign their role and default site, choose how they access the system, and save the account once everything is set up. ### Manual Upload [Onboarding: Manually Upload Users](https://demo.arcade.software/l038tvEfGWNNglEbtuoG?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true) ### Text based guide #### Select Add New User ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2F96ff10b9-e603-43ff-ace7-63f2c1ed5f4e.png&hotspot=107.5%3B1517.5%3B%2319bab2) #### Choose the user type from the dropdown ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2F6021f272-1bc5-4fa9-89d3-bc3fc1c54c30.png&trim=0%3B1279.9999023437504%3B720%3B0.00009765624963620212&hotspot=250%3B1161.249938964844%3B%2319bab2) #### Enter a username ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2F8ea3b52a-f2f8-4344-a79c-33c43bf09250.png&hotspot=213.66666666666666%3B214.300048828125%3B%2319bab2) #### Add a title ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2F2ff8ac50-d651-45db-91c2-eef119ae17e1.png&hotspot=255.43340047200525%3B202.7999877929687%3B%2319bab2) #### Enter the forename ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2Fa6265bc9-51ca-424d-ac3a-47433d1581a9.png&hotspot=315%3B217.49999999999997%3B%2319bab2) #### Enter the surname ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2Fc89257af-de7c-4951-9ca9-931237fbec70.png&hotspot=355%3B228.33333333333331%3B%2319bab2) #### Select a position ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2Ff419ae5a-509f-4c03-b7bc-d7d72441e496.png&hotspot=395%3B277.5%3B%2319bab2) #### Select a department ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2Fa4d80733-5395-46fa-ba3e-19e9183622ad.png&hotspot=446.29998779296875%3B232.66666666666666%3B%2319bab2) #### Enter an email address ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2Fed0b1619-8b49-40bc-b1f5-853fbc89d491.png&hotspot=489.8666788736978%3B233.49999999999994%3B%2319bab2) #### Enter a mobile number ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2Fed0b1619-8b49-40bc-b1f5-853fbc89d491.png&hotspot=533.0666300455729%3B188.69995117187494%3B%2319bab2) #### Choose the level of Analysis access ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2F8189e2e3-e605-4ce3-b906-7ae96dc90d6b.png&trim=719.9999267578124%3B1280%3B0.00007324218768189894%3B0&hotspot=416.2500457763672%3B1163.75%3B%2319bab2) #### Select the default site ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2F04948dc0-f24d-444e-9866-e1ed9a0f4686.png&trim=719.9998535156249%3B1280.0000488281253%3B0.00014648437536379788%3B-0.00004882812509094947&hotspot=483.7500915527345%3B1140.0000305175781%3B%2319bab2) #### Choose how they will access the system ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2F210f1009-9267-4057-973e-0490ae8e1860.png&trim=720.0000732421875%3B1279.999853515625%3B-0.00007324218768189894%3B0.0001464843747271516&hotspot=563.7499542236327%3B1172.4999084472656%3B%2319bab2) #### Choose App Access or Full Access Through Web Login ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2F2b313db9-460c-4da7-afd0-3208ac7c10fd.png&hotspot=757.5%3B236.66666666666666%3B%2319bab2) #### Choose whether they will have confidential clinical access ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2F255b4268-930f-4e4c-942d-529828e6433d.png&hotspot=721.6666666666666%3B490.00000000000006%3B%2319bab2) #### Add a user image (upload or take a photo) ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2Fc573f33c-d589-4ace-9309-73a814542458.png&trim=503.59997558593733%3B-1.5999023437493634%3B216.40002441406273%3B1281.5999023437494&hotspot=144.00001525878912%3B984.0000610351565%3B%2319bab2) #### Save changes to create the user ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2Fl038tvEfGWNNglEbtuoG%2Fimage%2F51593e1f-3bde-4fff-80ce-b52e4b063aa0.png&hotspot=107.5%3B1515.8333333333333%3B%2319bab2) ### Bulk Upload This guide explains how to bulk upload users using the CSV template. You’ll learn how to download the correct format, upload your completed file, review and fix any errors, and confirm the bulk load once you’re ready. [Onboarding: Bulk Upload Users](https://demo.arcade.software/lOBoDXsSkE4suU68iWxR?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true) ### Text based guide #### [Select Bulk Load Users](https://app.arcade.software/share/lOBoDXsSkE4suU68iWxR) ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FlOBoDXsSkE4suU68iWxR%2Fimage%2Ffaf2acb0-92c1-4cea-85e8-eb705e527b48.png&hotspot=101.66666666666666%3B1368.3333333333333%3B%2319bab2) #### Download the CSV template to use the correct format ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FlOBoDXsSkE4suU68iWxR%2Fimage%2F08d193e1-4aca-4100-99f0-cd86359e9c51.png&hotspot=125.7666727701823%3B1478%3B%2319bab2) #### Upload the completed CSV using the upload button ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FlOBoDXsSkE4suU68iWxR%2Fimage%2F08d193e1-4aca-4100-99f0-cd86359e9c51.png&hotspot=124.16666666666666%3B1270%3B%2319bab2) #### Review uploaded users and correct any errors ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FlOBoDXsSkE4suU68iWxR%2Fimage%2Fcd828276-843b-4d4c-b2d4-2745b36d5533.png&trim=74.39992675781252%3B267.9999511718752%3B76.35007324218748%3B0.00004882812481810106&hotspot=192.2325093636501%3B496.9685892100487%3B%2319bab2) #### Add additional users manually using the form ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FlOBoDXsSkE4suU68iWxR%2Fimage%2F50002ec4-789c-47c5-98e9-4149bbfebaaa.png&hotspot=864.9333089192709%3B203.83333333333334%3B%2319bab2) #### Fields marked with an asterisk are required ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FlOBoDXsSkE4suU68iWxR%2Fimage%2F0cfd07bc-c7c4-4d0f-af66-189a75d5bd64.png&hotspot=184.16666666666666%3B30%3B%2319bab2) #### Start the bulk load once everything is correct ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FlOBoDXsSkE4suU68iWxR%2Fimage%2F2448297d-6184-4438-be3a-862844d93747.png&hotspot=58.33333333333333%3B1454.1666666666665%3B%2319bab2) #### Confirm to complete the upload ![](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FlOBoDXsSkE4suU68iWxR%2Fimage%2F60a9c619-ad60-4acc-a474-0604fa4c8a63.png&hotspot=457.5%3B805.8333333333334%3B%2319bab2) ##### Was it helpful ? - [Happy](#) - [Normal](#) - [Sad](#) ##### Table of Contents [↑ Top](#top)