---
title: Complaints Area
description: "[![banner dark](https://cclearninghub.co.uk/wp-content/uploads/2023/01/banner-dark.png)](https://www.cclearninghub.co.uk) ## Complaints Area This guide will cover how to create complaint forms on Care Control Windows. This feature allows for the recording of issues and resulting actions, as well as linking them to staff or service user profiles.…"
url: "https://cclearninghub.co.uk/docs/complaints-area/"
updated: "2023-04-06"
category: Care Control Windows / Administration Windows
---

# Complaints Area

[![banner dark](https://cclearninghub.co.uk/wp-content/uploads/2023/01/banner-dark.png)](https://www.cclearninghub.co.uk)

## Complaints Area

This guide will cover how to create complaint forms on Care Control Windows. This feature allows for the recording of issues and resulting actions, as well as linking them to staff or service user profiles.

[vimeo Video Player](https://player.vimeo.com/video/815332547?color&autopause=0&loop=0&muted=0&title=1&portrait=1&byline=1&h=403c1cd531#t=)

                          [![](https://cclearninghub.co.uk/wp-content/uploads/2023/03/1-6-1024x536.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/03/1-6.png)

## 1

In the **Administration of Care Control Windows**, navigate to the **Complaints**tool, which can be found under the **Communication**tab.

## 2

A new window will open. Here, you can view and manage existing complaints. To begin a new one, press **Add New**.

       [![](https://cclearninghub.co.uk/wp-content/uploads/2023/03/2-6.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/03/2-6.png)                         [![](https://cclearninghub.co.uk/wp-content/uploads/2023/03/3-4-1024x559.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/03/3-4.png)

## 3

A blank form will open:

– **Date** – the date of the incident / complaint

– **R*a*ised By** – who is making the complaint

– **Contact Telephone** – contact number for the person raising the complaint

– **Complaint About** – topic of the complaint

– **Raiser Name** – the name of the person raising the complaint

– **Email** – their email address

– **Summary of Complaint** – written description of the issue

– **Linked Service Users** – add service users to the form if relevant 

– **Keywords **

## 4

Make sure to press **Save** after completing the form.

       [![](https://cclearninghub.co.uk/wp-content/uploads/2023/03/4-4-1024x559.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/03/4-4.png)                         [![](https://cclearninghub.co.uk/wp-content/uploads/2023/03/5-1.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/03/5-1.png)

## 5

The new complaint will now show in the active complains list. To action an already existing complaint, select it by clicking on the small check box on the left of the window, then press **View / Edit**.

## 6

The complaint form will open and now allows the addition of further notes by pressing the **Add** button next to the Notes box. You can also link scanned documents from your document library.

The bottom of the window contains some further recording options, including being able to assign an Investigating Officer, as well as record Outcomes and Learning points from the complaint.  Press the green **Edit**button to amend these areas. 

Finally, the complaint can be closed via the **Close Complaint** button. This will move the form into historical complaints where the information will be stored. 

        [![](https://cclearninghub.co.uk/wp-content/uploads/2023/03/6-1-1024x966.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/03/6-1.png)