---
title: Excluding an Incident
description: "![](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Banner-05-1024x341.png) ## Excluding an Incident This guide will cover how to exclude an incident from a service users Care Plan. Incidents cannot be fully removed from the system as they are some of the most important records for a service…"
url: "https://cclearninghub.co.uk/docs/excluding-an-incident/"
updated: "2023-09-29"
category: Care Control Windows / Care Planning Windows / Incidents Windows
---

# Excluding an Incident

![](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Banner-05-1024x341.png)

## Excluding an Incident

This guide will cover how to exclude an incident from a service users Care Plan. Incidents cannot be fully removed from the system as they are some of the most important records for a service user. However, we understand that mistakes happen and sometimes a record needs to be discarded, or in this case excluded. Excluding an incident removes it from the incident analysis and care plan of a service user, but, the record will remain in the master log and can be added back in at any time.

                    [![](https://cclearninghub.co.uk/wp-content/uploads/2023/09/edit-1-37-1024x794.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/09/edit-1-37.png)

## 1

On the Care Control Mobile PIN screen, press the **Cog Wheel Icon** in the top right corner.

## 2

Enter your PIN number as well as the Admin Password for your system. Then, press **Continue**.

       [![](https://cclearninghub.co.uk/wp-content/uploads/2023/09/edit-2-37-1024x795.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/09/edit-2-37.png)                         [![](https://cclearninghub.co.uk/wp-content/uploads/2023/09/edit-3-37-1024x795.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/09/edit-3-37.png)

## 3

Your administration dashboard will open.

Select the **Incident Analysis** button at the bottom of the screen.

## 4

Then, press **View Master Log**.

       [![](https://cclearninghub.co.uk/wp-content/uploads/2023/09/edit-4-30-1024x794.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/09/edit-4-30.png)                         [![](https://cclearninghub.co.uk/wp-content/uploads/2023/09/edit-5-27-1024x793.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/09/edit-5-27.png)

## 5

A list of all incident records will be displayed. Find the one you wish to exclude and tap on it to view more details.

## 6

Press the **Exclude**button.

       [![](https://cclearninghub.co.uk/wp-content/uploads/2023/09/edit-6-21-1024x794.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/09/edit-6-21.png)                         [![](https://cclearninghub.co.uk/wp-content/uploads/2023/09/edit-7-11-1024x794.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/09/edit-7-11.png)

## 7

Confirm that you wish to exclude the record by pressing **Yes**.