---
title: FAQ – Care Certificate
description: "[![banner dark](https://cclearninghub.co.uk/wp-content/uploads/2023/01/banner-dark.png)](https://www.cclearninghub.co.uk) ## FAQ - Care Certificate This guide will cover the basics of the Care Certificate, how to set one up and how staff can access one. [vimeo Video Player](https://player.vimeo.com/video/786264777?color&autopause=0&loop=0&muted=0&title=1&portrait=1&byline=1&h=bd818e0cfe#t=) [![](https://cclearninghub.co.uk/wp-content/uploads/2023/04/1-10.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/04/1-10.png) ## 1 Where? – Staff Area > Training ##…"
url: "https://cclearninghub.co.uk/docs/faq-care-certificate/"
updated: "2023-04-06"
category: "FAQ's"
---

# FAQ – Care Certificate

[![banner dark](https://cclearninghub.co.uk/wp-content/uploads/2023/01/banner-dark.png)](https://www.cclearninghub.co.uk)

## FAQ - Care Certificate

This guide will cover the basics of the Care Certificate, how to set one up and how staff can access one.

[vimeo Video Player](https://player.vimeo.com/video/786264777?color&autopause=0&loop=0&muted=0&title=1&portrait=1&byline=1&h=bd818e0cfe#t=)

                               [![](https://cclearninghub.co.uk/wp-content/uploads/2023/04/1-10.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/04/1-10.png)

## 1

Where? – Staff Area > Training

## 2

Reminders – Select the bell icon to pull up a reminder > this will then be sent to the member of staff. To access this message they will need to go into Work with Messages. 

       [![](https://cclearninghub.co.uk/wp-content/uploads/2023/04/2-7.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/04/2-7.png)                         [![](https://cclearninghub.co.uk/wp-content/uploads/2023/04/3-4.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/04/3-4.png)

## 3

Marking – Select the staff member > View Staff Detail > Select the tick at the right hand side

 

## 4

At the top you can select which Workbook you are marking off. Underneath you are presented with 2 options, either:

- **Mark Workbook as Complete**– this will change the Employer Status to a green tick. 
- **Reject Workbook **– Enter Reasons Below – The reasons which have been entered will be sent in a message to the member of staff. To access this message they will need to go into *Work with Messages*. 

       [![](https://cclearninghub.co.uk/wp-content/uploads/2023/04/4-4.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/04/4-4.png)                         [![](https://cclearninghub.co.uk/wp-content/uploads/2023/04/5-3.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/04/5-3.png)

## 5

Checking progress – To view the staff members progress click onto the Activity Log, this will display information about when the workbook was access, the workbook description and the action taken

## 6

Staff set up – Add New Staff Member > select the staff member > enter their email address

       [![](https://cclearninghub.co.uk/wp-content/uploads/2023/04/6-3.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/04/6-3.png)                         ![](https://cclearninghub.co.uk/wp-content/uploads/2023/04/7-4.png)

## 7

This is an example of what the staff member should receive in the inbox of the input email. 

## 8

Upon clicking the link, this page will load up, in order to complete each section the staff member will have to select Click to Access. 

       ![](https://cclearninghub.co.uk/wp-content/uploads/2023/04/8-2.png)                         ![](https://cclearninghub.co.uk/wp-content/uploads/2023/04/9-3.png)

## 9

Each section can be filled in by clicking into the boxes and typing out answers. 

In the top left of the workbook there is a button which allows the staff member to save their work as they work through the workbook.