---
title: How to Bulk Load Users
description: "# Org Management Bulk Loading Users This guide will cover Bulk Loading users within the Organisation Management App. Please follow the interactive guide below, a written guide is also available at the bottom of the page. ![](https://cclearninghub.co.uk/wp-content/uploads/2025/04/CCLH-Banner-2025-26.png) [OM | Bulk…"
url: "https://cclearninghub.co.uk/docs/how-to-bulk-load-users/"
updated: "2025-07-14"
category: Care Control Cloud / Organisational Management / Org Man Users
---

# How to Bulk Load Users

# Org Management Bulk Loading Users

This guide will cover Bulk Loading users within the Organisation Management App.

Please follow the interactive guide below, a written guide is also available at the bottom of the page.

            ![](https://cclearninghub.co.uk/wp-content/uploads/2025/04/CCLH-Banner-2025-26.png)

[OM | Bulk Load Users](https://demo.arcade.software/AJiwuU51r6B56uOUFQ0G?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true)

## Written guide

1. Enter the **Org Management **App.
2. Select **Visit** under **Users.**
3. Click **Bulk Load Users.**
4. You can manually input the user by using the boxes at the bottom of the page. Start by selecting their **Title.**
5. Then enter a **Forename** and **Surname.**
6. Select which **Position** they are under.
7. Choose their **Department.**
8. Enter their **Email Address** and **Phone Number.**
9. Choose their **Default Language.**
10. Choose the level of **Analysis** they will have access to.
11. Select their **Access Mode.** App Only Access means they can only enter Cloud from Windows. Full Access means they can sign in from anywhere.
12. Select if you want to **Skip Mapping.** If you select No they will be automatically mapped to an existing staff member.
13. Choose their **Access Role.** You can pick up to 5.
14. Select the **Plus Button** when done.
15. Select **Bulk Load Users** to finish uploading the users.

To upload a CSV file to bulk load users, you can use this method:

1. **Download CSV Template.**
2. Modify the CSV template using Microsoft Excel or Google Sheets.
3. You can Copy & Paste from existing documents to make this easier. We also recommend downloading the CSV template after manually inputting a user into Care Control, this will give you a user to work from when creating new guides.
4. When you have completed your csv, select **Upload CSV Template.**
5. Scroll through the users to ensure there are no errors. If you see an error, click the box where the the error says **This field has an invalid value **to fix it.
6. Select **Bulk Load Users** to finish uploading the users.