--- title: How to Chat with MargoAI in Care Control Intelligence description: "- [Home](https://cclearninghub.co.uk) - - [Care Control Knowledgebase](https://cclearninghub.co.uk/docs/) - - [Care Control Intelligence](https://cclearninghub.co.uk/docs-category/care-control-intelligence/) - - How to Chat with MargoAI in Care Control Intelligence ## How to Chat with MargoAI in Care Control Intelligence Learn how to use MargoAI in Care…" url: "https://cclearninghub.co.uk/docs/how-to-chat-with-margoai-in-care-control-intelligence/" updated: "2026-11-04" category: Care Control Intelligence --- # How to Chat with MargoAI in Care Control Intelligence - [Home](https://cclearninghub.co.uk) - - [Care Control Knowledgebase](https://cclearninghub.co.uk/docs/) - - [Care Control Intelligence](https://cclearninghub.co.uk/docs-category/care-control-intelligence/) - - How to Chat with MargoAI in Care Control Intelligence ## How to Chat with MargoAI in Care Control Intelligence Learn how to use MargoAI in Care Control Intelligence to ask questions about your care services, understand key performance indicators (KPIs) and explore the information behind important updates. ###### Takes 3 minutes ###### For: Owners & Managers ###### Updated: 2nd Nov 2026 #### Introduction **MargoAI** is your AI assistant within **Care Control Intelligence**, helping you understand important information about your care services. You can ask Margo questions about your services and key performance indicators (KPIs), find out why certain areas need attention and explore the information behind the results. You can use suggested questions or type your own. **In this guide, you'll learn how to:** - Open the MargoAI chat. - Ask questions using suggested options. - Understand why a service may need attention. - View service details and supporting KPI evidence. - Ask follow-up questions for more information. - Type and send your own questions to Margo. #### Open MargoAI Tap the **Margo icon** in Care Control Intelligence to open the chat. ![Open the MargoAI chat](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2F4nTN5vHjiOBZfkI5dZr9%2Fimage%2F94fcd7b9-7bfb-4031-8988-4d019e8a2055.png&fit=contain&hotspot=783.1882577806772%3B980.2551934097421%3B%23dbf4f3) #### Ask Margo About Your Services You can ask **Margo** questions about your care services and **KPIs** (key performance indicators) to help you understand how your services are performing. ![View the MargoAI chat](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2F4nTN5vHjiOBZfkI5dZr9%2Fimage%2Fd65bcfd8-1ef5-4db7-8583-9fc62832f6e7.png&fit=contain&hotspot=433.4839918533605%3B1044.4055880393287%3B%23dbf4f3) #### Choose a Suggested Question Margo provides a selection of **suggested questions** to help you get started. Tap one of these questions to receive a response. ![Choose a suggested question](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2F4nTN5vHjiOBZfkI5dZr9%2Fimage%2Ff4e1fa51-98f2-4ef5-abc4-f048974d41b4.png&fit=contain&hotspot=305.7766978463913%3B903.5686224032951%3B%23dbf4f3) #### Ask Why a Service Needs Attention You can ask Margo why a particular service needs attention. This helps you understand what issues have been identified and why they may be important. ![Ask why a service needs attention](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2F4nTN5vHjiOBZfkI5dZr9%2Fimage%2Fbdde5f6b-08fe-43bc-b077-831374191b79.png&fit=contain&hotspot=403.25862783521353%3B1114.4568185888252%3B%23dbf4f3) #### Review Margo's Response Margo will provide an overview of the issue, helping you understand what may need attention. ![Review Margo's response](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2F4nTN5vHjiOBZfkI5dZr9%2Fimage%2Fa31e1180-e53b-4fb2-9f29-e00c8c3067da.png&fit=contain&hotspot=415.7320767019237%3B977.1190937033352%3B%23dbf4f3) #### View the Service Details Select **View Service** to open the relevant service and explore the information in more detail. ![View the service details](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2F4nTN5vHjiOBZfkI5dZr9%2Fimage%2F0c808998-b733-41e7-85ac-0f522db74e7b.png&fit=contain&hotspot=622.6110711359152%3B894.0075669458064%3B%23dbf4f3) #### View the KPI Evidence Alternatively, select **View KPI Evidence** to see the supporting information behind a particular KPI. ![View supporting KPI evidence](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2F4nTN5vHjiOBZfkI5dZr9%2Fimage%2F00e01577-4321-4f20-ae99-d94e3076d49c.png&fit=contain&hotspot=620.9447181393997%3B1020.9300382715563%3B%23dbf4f3) #### Ask a Follow-Up Question If you want to know more about Margo's response, you can ask a **follow-up question** to explore the information further. ![Ask a follow-up question](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2F4nTN5vHjiOBZfkI5dZr9%2Fimage%2F0b65f5f2-d183-490d-83c2-c7a58fb70f95.png&fit=contain&hotspot=492.4087928414587%3B948.5803187679084%3B%23dbf4f3) #### Type Your Own Question You can also ask Margo your own questions about your services and KPIs. Tap the **message box** and type what you would like to know. ![Type a question into the message box](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2F4nTN5vHjiOBZfkI5dZr9%2Fimage%2Fe059d029-e7b5-414f-a9e3-1aad78c6a371.png&fit=contain&hotspot=591.5571037960635%3B966.9184276504299%3B%23dbf4f3) #### Send Your Question Once you've entered your question, tap the **Send** icon. Margo will respond with information to help answer your question. ![Send your question to Margo](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2F4nTN5vHjiOBZfkI5dZr9%2Fimage%2Fcaa3f6be-2c2e-4fe3-a191-049d27c828a7.png&fit=contain&hotspot=611.5533956927826%3B1110.2891072707737%3B%23dbf4f3) #### Top tip Not sure what to ask Margo? Start with one of the suggested questions. You can then ask follow-up questions to find out more about a particular service, issue or KPI. ##### Recommended [## View all Guides Check out our full list of guides here](https://cclearninghub.co.uk/docs/) [## Read the Latest News Take a look at our Blog pages to see all things Care Control](https://cclearninghub.co.uk/care-control-news/) #### Was this guide helpful? - [#](#) - [#](#) - [#](#) ##### Need more help? Can't find what you're looking for? Our support team is here to help. [Contact Support](https://cclearninghub.co.uk/existing-customer-contact-form/) Or call us on [01822 738100](tel:01822 738100) ##### On this page