---
title: How to Record an Incident or Accident
description: "- [Home](https://cclearninghub.co.uk) - - [Care Control Knowledgebase](https://cclearninghub.co.uk/docs/) - - [Care Control Cloud](https://cclearninghub.co.uk/docs-category/cloud/) - - [Care Planning](https://cclearninghub.co.uk/docs-category/cloud/care-planning-cc2/) - - [Care Recording](https://cclearninghub.co.uk/docs-category/cloud/care-planning-cc2/care-recording/) - - How to Record an Incident or Accident ## How to Record an Incident or Accident This guide explains…"
url: "https://cclearninghub.co.uk/docs/how-to-record-an-incident-or-accident/"
updated: "2026-06-30"
category: Care Control Cloud / Care Planning / Care Recording
---

# How to Record an Incident or Accident

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- How to Record an Incident or Accident

## How to Record an Incident or Accident

This guide explains how to record a new incident or accident

###### Takes 5 minutes

###### For: Care Staff

###### Updated: 30th June 2026

#### Introduction

The Incident Reporting module allows you to record and manage incidents involving a service user. You can capture key incident details, document what happened, record any injuries or witnesses, complete follow-up actions, and submit the incident for reporting.

**In this guide you'll learn how to:**

- Record a new incident
- Complete the incident details
- Select the service user and any witnesses
- Document the incident and required actions
- Submit the completed incident report

#### Select Record Incident from the Care Options menu to begin logging a new incident.

#### Open the Summary of Incident drop-down to select what happened.

#### Choose the relevant option from the list.

#### Open the Incident Type drop-down to specify the type of incident being reported.

#### Make a selection from the drop-down list.

#### Select the Location of Incident to record where the incident took place.

#### Select the specific location from the list.

#### Use the Injury Sustained drop-down to record any injury resulting from the incident.

#### Select Other if the injury type does not match the listed options.

#### Enter a brief description of the injury in the Please Enter field.

#### Select the date field to set the incident date.

#### Specify the time of the incident.

#### Select Time of Incident is an Estimate if the exact time is unknown.

#### Indicate who the incident is being recorded for.

#### Select the service user's name from the drop-down list.

#### Answer whether anyone else was involved in the incident.

#### Select Staff Member if an employee witnessed the incident.

#### Select the staff witness from the drop-down list.

#### Describe what happened in the dedicated text field.

#### Enter recommendations to help prevent similar incidents in the future.

#### Add initial employer notes for additional context or follow-up requirements.

#### Mark any completed or pending actions to support follow-up after the incident.

#### Set the red flag duration to keep the incident highlighted for the required period.

#### Select Record Incident to save and submit the completed incident report.

#### Top tip

Record the incident as soon as possible after it occurs to ensure the information is accurate and complete.

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