--- title: How to View KPI Insights in Care Control Intelligence description: "- [Home](https://cclearninghub.co.uk) - - [Care Control Knowledgebase](https://cclearninghub.co.uk/docs/) - - [Care Control Intelligence](https://cclearninghub.co.uk/docs-category/care-control-intelligence/) - - How to View KPI Insights in Care Control Intelligence ## How to View KPI Insights in Care Control Intelligence Learn how to use the Insights section…" url: "https://cclearninghub.co.uk/docs/how-to-view-kpi-insights-in-care-control-intelligence/" updated: "2026-11-04" category: Care Control Intelligence --- # How to View KPI Insights in Care Control Intelligence - [Home](https://cclearninghub.co.uk) - - [Care Control Knowledgebase](https://cclearninghub.co.uk/docs/) - - [Care Control Intelligence](https://cclearninghub.co.uk/docs-category/care-control-intelligence/) - - How to View KPI Insights in Care Control Intelligence ## How to View KPI Insights in Care Control Intelligence Learn how to use the Insights section in Care Control Intelligence to review key performance indicators (KPIs), compare service performance, identify areas needing attention and explore the information behind your results. ###### Takes 5+ minutes ###### For: Owners & Managers ###### Updated: 2nd Nov 2026 #### Introduction The **Insights** section in **Care Control Intelligence** helps you understand how your care services are performing using key performance indicators (KPIs). You can review performance across your organisation, identify areas that may need attention and explore individual KPIs in more detail. Insights also allows you to compare results between services, review supporting information and see how different areas of your organisation are performing. **In this guide, you'll learn how to:** - Open Insights and view your KPI performance overview. - Explore individual KPIs and their supporting information. - Understand reporting periods and data coverage. - Identify KPIs that need attention. - Compare performance across your care services. - Search for specific KPIs. - Explore KPIs by category. #### Open Insights Tap the **Insights** tab in Care Control Intelligence to view performance information and KPIs for your care services. ![Open the Insights tab](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F2c2ec46d-cb20-4fcb-906c-08d55a3fcd2b.png&fit=contain&hotspot=803.1845496773963%3B1055.2747806232092%3B%23dbf4f3) #### View Your KPI Overview The **Overview** tab provides a summary of your organisation's KPI performance, helping you quickly understand how your services are performing. ![View the KPI overview](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2Fb93611a5-793d-4d4c-acfe-de4411d0befa.png&fit=contain&hotspot=279.94814249260116%3B882.729841959169%3B%23dbf4f3) #### Explore the KPI Areas Select one of the available **KPI areas** to explore performance information for that part of your organisation. ![Explore the different KPI areas](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2Fda56f6c4-e70e-4695-a04c-479289b6ade8.png&fit=contain&hotspot=368.2651310005887%3B859.3904459169055%3B%23dbf4f3) #### Select a KPI Tap an individual **KPI** to view more detailed information about its performance. ![Select an individual KPI](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F5263fd55-b0f9-4c44-9fe9-52e0d93f6ea7.png&fit=contain&hotspot=366.5987780040733%3B923.5738270057305%3B%23dbf4f3) #### Review the KPI Details This page provides further information about your selected KPI, helping you understand its current performance and results. ![Review the selected KPI details](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F0d026b89-b075-45cc-a18a-2c85bc92e3b7.png&fit=contain&hotspot=416.589507745871%3B969.4190992120344%3B%23dbf4f3) #### Check the Reporting Information You can see when the KPI information was last updated, the **reporting period** it covers and how old the information is. This helps you understand how recent the results are before reviewing them. ![View the KPI reporting period and last update](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F8763c21e-a52d-414c-865d-8271dee65dee.png&fit=contain&hotspot=288.27993544444536%3B975.2539622134669%3B%23dbf4f3) #### View Service Coverage The **Service Coverage** section shows how many of your care services are included in the KPI report. ![View the service coverage information](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F577a0e6d-8aad-4fe8-9c03-d8922cd907e0.png&fit=contain&hotspot=378.2294038394221%3B975.6294318431666%3B%23dbf4f3) #### Review Source-Data Coverage The **Source-data Coverage** section provides information about the data used to calculate the KPI. You can use this information to understand how complete the available data is and how much information has been included in the results. ![Review source-data coverage](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F95728bf2-5583-4c4c-8405-0b6cc3955f2d.png&fit=contain&hotspot=289.56584590500097%3B963.1138573765149%3B%23dbf4f3) #### View the Included KPIs Select the relevant section to see which **operational KPIs** have been included in the assessment. ![View the operational KPIs included in the assessment](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F2eef8f55-3023-44b3-962d-565bc7205a70.png&fit=contain&hotspot=350.7683685986427%3B998.5933022922635%3B%23dbf4f3) #### Filter Results by Service Use the **Service** filter to view KPI information for a particular care service. This allows you to focus on individual services and compare their performance. ![Filter KPI results by service](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F8b6056c7-8f77-40ae-b311-77e72dd2ee33.png&fit=contain&hotspot=160.80355362591092%3B926.9080184455587%3B%23dbf4f3) #### Understand the KPI's Impact You can view an explanation of the KPI's **impact** to better understand why the result is important and what it may mean for your care service. ![View an explanation of the KPI impact](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2Fd742142e-822c-4f0b-a80b-08ba28b29d7a.png&fit=contain&hotspot=666.1193061533381%3B981.9801566138883%3B%23dbf4f3) #### Return to the Previous Screen Tap **Back** to return to your previous KPI view or the Insights dashboard. ![Return to the previous KPI screen](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F63b05a86-7002-454d-9e54-e1d75df0cd94.png&fit=contain&hotspot=253.2864106405534%3B858.5568700752149%3B%23dbf4f3) #### View KPIs That Need Attention The **Top KPIs Requiring Attention** section highlights important performance areas that may need further review. ![View the Top KPIs Requiring Attention section](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F3fdc451e-dfe0-4f1f-b5a7-968b360903d5.png&fit=contain&hotspot=227.45786927139687%3B1070.2786980659025%3B%23dbf4f3) #### Explore a KPI That Needs Attention Tap a KPI within this section to explore its results in more detail. You'll see the same detailed KPI information covered earlier in this guide, helping you understand the issue and what may be contributing to it. ![Explore a KPI requiring attention](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F73b81a57-abd1-4318-905f-6d4cc4c15cb1.png&fit=contain&hotspot=302.4439918533605%3B999.4269340974212%3B%23dbf4f3) #### View the Category Snapshot The **Category Snapshot** provides an overview of performance across different KPI categories, helping you identify which areas may need the most attention. ![View the Category Snapshot](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F71456813-ce95-4dcf-b092-c3bdb4a6dcb4.png&fit=contain&hotspot=171.63487607252816%3B992.758551217765%3B%23dbf4f3) #### Select a KPI Category Tap a **category** to view the KPIs within that area and identify any issues that may need reviewing. ![Select a KPI category](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F41a2d0d8-6696-4c5a-a659-c02f20355c92.png&fit=contain&hotspot=246.6209986544918%3B917.738964004298%3B%23dbf4f3) #### Review an Individual KPI Select a KPI to view its detailed analysis and supporting information. This opens the same KPI details covered earlier, allowing you to review its performance and understand what action may be needed. ![Review an individual KPI within a category](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2Fd38a2ca3-1aa8-4f31-b44a-e50725a32994.png&fit=contain&hotspot=347.4356346363448%3B981.9223450931233%3B%23dbf4f3) #### View KPIs by Service Tap **By Service** to compare KPI performance across your different care services. ![Open the By Service view](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2Fa8946100-2001-4faf-be68-8e53a749f93d.png&fit=contain&hotspot=279.94814249260116%3B979.4216735315186%3B%23dbf4f3) #### Search for a KPI Use the **search bar** to find a specific KPI by entering its name or code. This makes it easier to locate the information you need without browsing through every KPI. ![Search for a KPI by name or code](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2Feff8afbe-2a63-4b77-a2e4-4b2228d1575c.png&fit=contain&hotspot=254.11958713881108%3B892.7324722421204%3B%23dbf4f3) #### Select a Service Score Tap a **service score** to view more information about that service's KPI performance and results. ![Select a service score](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2Fa8d6e13e-ab61-4e02-9af4-8df4a4fbe064.png&fit=contain&hotspot=448.25029858746495%3B994.425590974212%3B%23dbf4f3) #### Review the Service's KPIs You'll see the **total number of KPIs** for the selected service, along with a breakdown of the individual KPIs underneath. ![Review the total and individual KPIs for a service](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2Fe0176515-2251-4de6-960c-85d8a8616da1.png&fit=contain&hotspot=500.81232110110903%3B975.9636773020961%3B%23dbf4f3) #### Return to KPI Analysis Tap **Back** to return to the wider KPI Analysis screen after reviewing your selected service. ![Return to KPI Analysis](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2Fe0176515-2251-4de6-960c-85d8a8616da1.png&fit=contain&hotspot=257.452321101109%3B869.3930202363896%3B%23dbf4f3) #### View KPIs by Category Select **By Category** to view your KPIs grouped into different areas of your care service. ![Open the By Category view](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F348034a1-2a21-4715-a849-ca47a11a23ce.png&fit=contain&hotspot=279.1149659943435%3B1079.4477525071634%3B%23dbf4f3) #### Explore Cross-module Intelligence Select **Cross-module Intelligence** to explore KPIs that bring together information from different areas of your care service. This can help you understand how different parts of your service are performing together. ![Explore the Cross-module Intelligence category](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F1c37869d-a746-494f-a63d-c8b616710b19.png&fit=contain&hotspot=405.7581852992538%3B971.919770773639%3B%23dbf4f3) #### Review a High-Priority KPI Tap a **high-priority KPI** to explore its results and supporting information in more detail. This opens the same detailed KPI view covered earlier in the guide, allowing you to understand the results and identify any areas that may need attention. ![Review a high-priority KPI](https://worker.arcade.software/image-transform?image=https%3A%2F%2Fcdn.arcade.software%2Fextension-uploads%2FUTmxrFElb3DYvBn8vDoU%2Fimage%2F303dd7ac-7264-4d26-aa35-1153624ab648.png&fit=contain&hotspot=384.928716904277%3B971.0861389684814%3B%23dbf4f3) #### Top tip Start with Top KPIs Requiring Attention to quickly identify areas that may need reviewing. You can then use By Service or By Category to explore performance in more detail and understand where improvements may be needed. ##### Recommended [## View all Guides Check out our full list of guides here](https://cclearninghub.co.uk/docs/) [## Read the Latest News Take a look at our Blog pages to see all things Care Control](https://cclearninghub.co.uk/care-control-news/) #### Was this guide helpful? - [#](#) - [#](#) - [#](#) ##### Need more help? 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