---
title: Locking Mobile to a CSG
description: "[![](https://cclearninghub.co.uk/wp-content/uploads/2023/01/banner-dark.png)](https://www.cclearninghub.co.uk) ## Locking Mobile to a CSG This guide will cover how to lock a Care Control Mobile device to one Care Service Group in your organisation. This can be useful when certain devices are only used with certain service…"
url: "https://cclearninghub.co.uk/docs/locking-mobile-to-a-csg/"
updated: "2023-10-27"
category: Care Control Mobile
---

# Locking Mobile to a CSG

[![](https://cclearninghub.co.uk/wp-content/uploads/2023/01/banner-dark.png)](https://www.cclearninghub.co.uk)

## Locking Mobile to a CSG

This guide will cover how to lock a Care Control Mobile device to one Care Service Group in your organisation. This can be useful when certain devices are only used with certain service users or groups.

[vimeo Video Player](https://player.vimeo.com/video/812411643?color&autopause=0&loop=0&muted=0&title=1&portrait=1&byline=1&h=118c0dbe5e#t=)

                          [![](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-1-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-1.png)

## 1

On the PIN screen of Care Control Mobile, press the cog wheel in the top right corner of the screen.

## 2

Here, enter your PIN and Administration Password, then, press Continue.

       [![](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-2-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-2.png)                         [![](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-3-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-3.png)

## 3

The Admin Dashboard for your organisation will be displayed. Next, open the side menu by pressing Show Administration Options.

## 4

From this menu, select Advanced.

       [![](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-4-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-4.png)                         [![](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-5-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-5.png)

## 5

Select System Settings.

## 6

Select This Device.

       [![](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-6-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-6.png)                         [![](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-7-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-7.png)

## 7

Here you can change the setting called ‘Fix Device to Care Service Group’.

## 8

Select a CSG from the list.

       [![](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-8-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-8.png)                         [![](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-9-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Locking-Mobile-to-a-CSG-Step-9.png)

## 9

Now, when signed into Care Control Mobile, only service users within the CSG selected will be visible. Notice the tagged CSG Group in the top left corner of the screen.