---
title: Service Users Missing when Recording
description: "[![banner dark](https://cclearninghub.co.uk/wp-content/uploads/2023/01/banner-dark.png)](https://www.cclearninghub.co.uk) ## Service Users Missing when Recording If a service user is ever missing from the list when recording information, it may be due to missing information in their Care Plan. [vimeo Video Player](https://player.vimeo.com/video/801657612?color&autopause=0&loop=0&muted=0&title=1&portrait=1&byline=1&h=8eba512c1c#t=) [![](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Service-Users-Missing-when-Recording-Step-1-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Service-Users-Missing-when-Recording-Step-1.png) ## 1 In the…"
url: "https://cclearninghub.co.uk/docs/service-users-missing-when-recording/"
updated: "2023-02-23"
category: Technical Windows / Common Issues Windows
---

# Service Users Missing when Recording

[![banner dark](https://cclearninghub.co.uk/wp-content/uploads/2023/01/banner-dark.png)](https://www.cclearninghub.co.uk)

## Service Users Missing when Recording

If a service user is ever missing from the list when recording information, it may be due to missing information in their Care Plan.

[vimeo Video Player](https://player.vimeo.com/video/801657612?color&autopause=0&loop=0&muted=0&title=1&portrait=1&byline=1&h=8eba512c1c#t=)

                          [![](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Service-Users-Missing-when-Recording-Step-1-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Service-Users-Missing-when-Recording-Step-1.png)

## 1

In the Administration of Care Control Windows, select Show Care Plans.

## 2

Next, select the missing service user and choose Personal Details.

       [![](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Service-Users-Missing-when-Recording-Step-2-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Service-Users-Missing-when-Recording-Step-2.png)                         [![](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Service-Users-Missing-when-Recording-Step-3-1024x1024.png)](https://cclearninghub.co.uk/wp-content/uploads/2023/02/Service-Users-Missing-when-Recording-Step-3.png)

## 3

This will open the Care Plan for that service user. In the personal details, check that the **Room Location** and **Room Number** have been set.

This is a common reason why service users do not show on the system when trying to record information. If this is missing, select **Click to Edit Care Plan**at the top of the window, then add the information and**Save**.

After adding this information, check again whether the service user is missing. If you still experience issues, contact Care Control Support.