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    Resetting CC eMAR, Mobile & Pocket

    Sometimes the best fix for a problem is a clean slate. You can reset the Care Control mobile/tablet apps by following these steps.

    For Android Devices:

    1. Navigate to the Settings.
    2. Scroll down to the Applications option. This will display a list of applications on the device.
    3. Find Care Control eMAR/Pocket/Mobile.
    4. Open the Storage section of the application details.
    5. Choose to Clear App Data/Storage.
    6. Close the device settings, and reload the Care Control app. It will now be reset and will require a site code or one time code.
     

    For Apple (IOS) Devices:

    1. Click and hold on the Care Control Pocket/eMAR/Mobile app until it starts shaking.
    2. Click the X in the corner to uninstall the app.
    3. Go into the App Store and search for Care Control Pocket/eMAR/Mobile. Reinstall the app.