Refreshing the CC Windows Database
Sometimes you may see a message saying that the SQL Server installation is either corrupt or has been tampered with. In other cases, Care Control Windows can run into issues where the best resolution is to refresh the database.
The steps below will guide you through the process of refreshing the database to resolve these issues.
1
Close Care Control Windows and navigate to the Files app on your PC/Laptop.
2
Next, browse the options on the left-hand side of the window and select the option with (C:) next to it.
3
Here, open the CareControl folder.
4
Next, open the FrontEnd folder.
5
Look for any files with a Red Icon (MS Access File) called CareControl. There may be more than one.
Delete these files by selecting it (clicking once) and pressing the Delete key on your keyboard. Alternatively, right click the file and select delete.
Note: sometimes there is also a MS Access file (red icon) called CareControl_Backup. If this is present, delete this also.
Now you can re-open Care Control as normal. It will download a new database and will resolve any database related issues you may have been experiencing.
If your issues persist, please contact Care Control Support.