FAQ: Why aren't default monitoring areas being added to Service Users?
When using the Apply Any Missing Defaults to Active Residents option, you may occasionally find that default monitoring areas are not being added to a service user.
Here are the most common reasons and how to resolve them.
Check the List of Default Monitoring Areas
- Make sure the monitoring area you expect to appear is included in your organisation’s default monitoring areas list.
- If it isn’t listed, it won’t be applied automatically.
Check the Service User’s Type
- Defaults are applied based on the service user’s type.
- If the service user is set as Day Care, the system will not apply default monitoring areas.
- To resolve this, check the service user’s type (e.g., Full Time Resident, Home Care) and update if needed.
Example
- A service user is set as Day Care → defaults will not apply.
- A service user is set as Full Time Resident → defaults will apply (if listed in the default monitoring areas).
Summary
If defaults aren’t appearing:
- Confirm the monitoring area is in your default list.
- Check the service user’s type.