FAQ: MargoAI Chat Bot
Because your experience matters, we’re making Care Control support smarter, faster, and easier to use.
MargoAI Chat is available inside your Care Control Cloud platform — an intelligent assistant that connects you directly to the answers you need.
No more searching, waiting or picking up the phone. Just ask MargoAI directly from the screen your working on in CC Cloud. She’ll guide you to the right Learning Hub article, or raise a ticket for our Support Team if you need a little extra help.
What’s new about MargoAI?
MargoAI has evolved! She’s now available as a built-in chat assistant inside Care Control Cloud, ready to answer your questions, share Learning Hub guides, and raise support tickets for you — all in one place.
Will I still be able to contact the support team?
Absolutely. MargoAI is available 24/7 to help you instantly: answering questions, sharing Learning Hub guides, and raising support tickets when needed. If your query needs a human touch, our Support Desk team is still here during office hours to assist you.
Do I need to do anything to get access?
No – MargoAI will be built right into your Care Control Cloud platform and will also be available on our website’s live chat facility.
Is this the same MargoAI that helps with text and translation?
Yes — it’s the same trusted MargoAI, now with a new chat function. She’s grown from analysing and writing text to offering real-time help and support directly within Care Control Cloud.
When should I use MargoAI instead of contacting Support?
Start with MargoAI — she can often solve your query straight away or guide you to the right article in the Care Control Learning Hub.
If your question needs more detail, she’ll be able to create a support ticket for our team to follow up during office hours.
Do I need to do anything to start using MargoAI?
Not at all! MargoAI is already built into your Care Control Cloud platform — ready whenever you need help.
You’ll also find her on our website’s live chat, making support quicker and easier than ever.
What kind of questions can I ask MargoAI?
You can ask about any feature, task, or process in Care Control Cloud. MargoAI can guide you step-by-step, find the right Learning Hub article, or escalate your query to our Support Team if it needs human attention.
How do I open MargoAI Chat?
Simply click the MargoAI icon in the bottom corner of your Care Control Cloud screen — or use the live chat option on our website. She’s ready whenever you are.
What happens if MargoAI doesn’t know the answer?
If MargoAI can’t resolve your question, she’ll be able to create a support ticket for our team. You’ll receive a confirmation and can track updates as usual.
When can I use MargoAI?
MargoAI is available 24/7 — so you can get help anytime. If your issue needs further attention, our Support Team will pick it up during office hours.
Do I need to log in separately to use MargoAI?
No, MargoAI is fully integrated into Care Control Cloud, so there’s nothing extra to install or set up.
She’ll be available to everyone from 22nd October, right inside your Cloud platform.
Does MargoAI store or share my data?
No. MargoAI only uses your information to find relevant answers or create support tickets. All interactions stay secure and follow Care Control’s strict data protection policies.
Can I see the information MargoAI uses to help me?
Yes. When MargoAI provides an answer, she’ll often link directly to the Learning Hub article or guide she’s using — so you always know where the information comes from.
Will MargoAI keep learning?
Yes — every week, our team reviews feedback and updates MargoAI’s responses and Learning Hub links to make sure you always get the most accurate, useful help.