A warm welcome to the winter edition of our Customer Service Newsletter...
Hello,
Just like that, summer has gone and autumn/winter is settling in — are we the only ones who feel like the seasons changed overnight?
One of our random office conversations recently had us completely split…
Which one are you?
A person who can’t get the weather hot enough, or someone who quite enjoys the colder days, darker evenings, and an excuse for endless hot drinks?
As always, we’ve been busy supporting all of you with your Care Control systems. It’s been great to see so many of you getting to grips with Cloud and Cloud Rota. We know it looks a little different and takes a minute to get used to, but we promise — once you’ve given it a chance, you’ll find it much easier to navigate.
A lot of the people we speak to tell us that having step-by-step guidance really helps. Because of that, we’ve been working hard to make sure you have clear guides available for all areas of Cloud. We hope these make things easier while you’re getting more familiar with everything.
Some of you may have also spoken to our new team member, Margo. She’s our digital assistant and is here to help you. Margo will ask for your contact details, the reason for your call, and will then guide you with the information you need. If she’s unable to help or thinks it would be best, she’ll raise a ticket for the team so we can follow up with you.
Please do complete the call with her — it helps you get support quicker, and it also helps her (and us!) keep improving.
You may have also seen or received our new customer contact form. We’ve designed this to help you reach the right person quicker. By providing all the required information from the start, we can make sure the correct team member gets in touch with you as soon as possible.
You can find the customer contact form on our Learning Hub. When you complete it, it automatically creates a support ticket for you — no extra steps needed. We’ll be in touch shortly after.
We know these changes can take a bit of getting used to, but please be assured we are here and we are, as ever, fully committed to supporting you.
We’ve taken up enough of your time now — thank you for reading, and have a lovely day.
The Care Control Customer Service Team