The team are here to improve your experience by strengthening communication, bringing more visibility to what’s coming next and making sure your feedback is consistently understood and reflected in our plans. 

This isn’t a sudden change. It’s a planned step forward in how we support customers and continue to improve our service. 

Who are the Product Team?

• Product Owner: Peter Jackson. Responsibilities: Overall product direction and priorities.
• Product Discovery Analyst: Helen Butler. Responsibilities: Gathering feedback and understanding your needs.
• UX/UI Designer: Hannah Watkins. Responsibilities: Improving the usability and design of the system.

What we are aiming to achieve

Over the long term, our aim is to:

• Improve planning and communication around product improvements and new features
• Make it easier to prioritise what new functionality matters most to you 
• Ensure we continue investing our time in understanding what works for you 

What this means for you 

This evolution is designed to bring clear benefits, including: 

• New products and improvements based on your needs and requirements 
• Visibility of plans and updates on new products
• Consistent communication channel to support you going forward 
• More stability and continuity with a defined team supporting you