Bank Holiday Closure Notice:  We will be closed on the 3rd April for the Easter bank holiday, so our customer service team will not be available on this day. If you need to get in touch, you can still use our customer contact form and we will get back to you as soon as possible. Even better, Margo will still be available on our phone lines to help with your queries whenever you need support. We hope you have a lovely Easter weekend 🐣

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Adding Management Staff to Care Service Group on Cloud

This guide will cover how to add Management Staff to Care Service Groups within Care Control Cloud.

  1. From within the Admin App select Visit under the Client Area tab.
  2. Then select Care Service Groups.
  3. Select the Pen Icon on a Care Service Group to edit it.
  4. Select Assign next to the Managing Staff option.
  5. Select staff member(s) under the Available Managing Staffs header.
  6. Select Add.
  7. Click Save Changes to add the staff member.
  8. Now click Save Changes to save the Care Service Group.

We’ve added a CSG Managers message group which allows targeted communication with Care Service Group managers, improving efficiency for those organisations who wish to to send messages to only the managers of CSG’s.

Key Benefits:

  • Targeted Messaging: Ensures only managers receive relevant updates, avoiding unnecessary communication with others.
  • Enhanced Privacy: Restricts sensitive information to authorised recipients.
  • Operational Efficiency: Speeds up decision-making and actions by directly involving managers.