Bank Holiday Closure Notice:  We will be closed on the 3rd April for the Easter bank holiday, so our customer service team will not be available on this day. If you need to get in touch, you can still use our customer contact form and we will get back to you as soon as possible. Even better, Margo will still be available on our phone lines to help with your queries whenever you need support. We hope you have a lovely Easter weekend 🐣

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    Amending Personal Allowance on Pocket

    This guide will cover amending the personal allowance on Care Control Pocket.

    Step 1:

    After logging in, select the Service User you wish to update the Personal Allowance of.

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    Step 2:

    Then select the Record option.

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    Step 3:

    Scroll through the list until you find Personal Allowance and then select it.

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    Step 4:

    On this page you can see the current balance and the last 100 entries for the service user. 

    To create a new entry, select Add Entry.

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    Step 5:

    Fill out the form. You can select the Category. 
    Expenditure or Deposit.
    The Amount.
    Enter a Further Description if you would like to. Then select, Add Entry.

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