Attachments on Messages
This guide will cover how to add and view message attachments on Care Control. The attachments can take the form of a document or Web URL.
1
In the Administration of Care Control Windows, navigate to the Create a Message tool, which can be found under the Communication tab.
2
When creating a message, you can add attachments at the bottom of the form. Simply select the type of attachment (Web URL / Document Library) and then paste the URL into the box or select a document from the drop-down list.
3
When receiving a message with an attachment, you will be able to view it alongside the message notification when signing in to Care Control.
4
You can also view the attachments via your Historic Messages (CC Windows > Communication Tab > View Your Messages).
5
Finally, you can also view an attachment in the Message Administration area (CC Windows > Communication Tab > Administer Messages).