Bank Holiday Closure Notice:  We will be closed on the 3rd April for the Easter bank holiday, so our customer service team will not be available on this day. If you need to get in touch, you can still use our customer contact form and we will get back to you as soon as possible. Even better, Margo will still be available on our phone lines to help with your queries whenever you need support. We hope you have a lovely Easter weekend 🐣

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    Care Planning How to add Geolocation to a client

    This guide explains how to add the geolocation of a client to help locate them

    Please follow the interactive guide below, a written guide is also available at the bottom of the page.

    Written guide

    1. Select the Care Planning App.
    2. Visit the Care Plans.
    3. Open the Essentials drop-down.
    4. Click Personal Details.
    5. Now select Further Details.
    6. Edit the Care Plan to modify the geocode.
    7. You can manually input the Latitude and Longitude.
    8. Otherwise, select Geocode from Current Address and the system will automatically fill the Latitude and Longitude.
    9. Select to Save Changes when happy with your changes.