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How to Set Up Care Control Intelligence

Learn how to set up Care Control Intelligence for the first time. This guide covers registering your device with a one-time code, verifying your access, choosing which areas and sites to monitor, and personalising your daily briefing with MargoAI.

Takes 10 minutes
For: Everyone
Updated: 5th Nov 2026

Introduction

Before you begin: Care Control Intelligence must be enabled for your care service before you can start using it. Please contact the Care Control Support Team to request access to Intelligence for your service.

Once Intelligence has been enabled, you can begin setting up the application on your device.

Care Control Intelligence is a mobile application that helps you stay informed about important information across your care services, providing personalised insights, alerts and daily briefings powered by MargoAI.

Before you can start using Intelligence, you'll need to register your device using a One-Time Code. This code is generated in Care Control Cloud and allows you to securely set up the application.

Once your device is registered, you'll be guided through the initial setup, where you can choose which areas and services to monitor, personalise your daily briefing and manage how you receive notifications.

Before starting the setup:

  • Contact Care Control Support to enable Intelligence for your service.
  • Make sure Care Control Intelligence is installed on your device.
  • Have your staff PIN ready.
  • You'll need a One-Time Code generated by an authorised user in Care Control Cloud.
  • If you're generating the code yourself, you'll need access to One Time Codes within HR Advanced.

In this guide, you'll learn how to:

  • Generate and receive a One-Time Code.
  • Register your device with Care Control Intelligence.
  • Sign in and confirm your account details.
  • Choose which areas and services to monitor.
  • Set your daily briefing time and delivery preferences.
  • Personalise your MargoAI briefing and notification settings.
  • Complete the initial setup.

Open One Time Codes in Care Control Cloud

Before setting up Intelligence, you'll need a One-Time Code.

An authorised user can generate this by opening HR Advanced in Care Control Cloud and selecting One Time Codes.

If you've already received your One-Time Code, you can skip ahead to the device registration steps.

Open One Time Codes in HR Advanced

Set the Code's Expiry Date and Time

Select the calendar icon to choose the date when the One-Time Code will expire.

Make sure the expiry date gives the recipient enough time to register their device.

Choose the One-Time Code expiry date

Next, select the clock icon to set the expiry time.

Choose the One-Time Code expiry time

Select the Staff Member

Use the Group drop-down list if you need to filter the available staff members.

Select the staff member who needs the One-Time Code. You can select multiple staff members if required.

Select the staff member who needs the code

Add the Selected Staff Members

Select Add to include the selected staff members in the recipient list.

Add the selected staff members to the recipient list

Generate and Send the One-Time Code

Select Send to generate the One-Time Code and send it to the selected staff members.

Once you've received your code, you can use it to register your device in Care Control Intelligence.

Generate and send the One-Time Code

Download and Install Care Control Intelligence

Open the Apple App Store or Google Play Store on your device and search for Care Control Intelligence.

Find the application and select Install or Get to download it onto your device.

Install Care Control Intelligence from the app store
Install Care Control Intelligence from the alternative app store

Open Care Control Intelligence

Once the installation is complete, select Open from the app store page to launch Care Control Intelligence.

You'll now be ready to register your device using the One-Time Code generated earlier.

Open Care Control Intelligence after installation
Open Care Control Intelligence from the alternative app store

Enter Your One-Time Code

Open Care Control Intelligence on your device.

Enter the One-Time Code you received into the box provided.

Enter your One-Time Code in Intelligence

Continue to Device Registration

Once you've entered your code, select Next to continue.

Select Next to continue device registration

Name Your Device

Enter a device name to help identify your device.

Choose a name that will make it easy to recognise, particularly if your organisation uses multiple devices.

Enter a name for your device

Confirm Your Device Name

Once you've entered your device name, select Next to continue.

Confirm the device name and continue

Enter Your Staff PIN

Enter your staff PIN to sign in and verify your access to Care Control Intelligence.

Enter your staff PIN

Review the Automatic Locking Information

For security, Care Control Intelligence will automatically lock when you leave the application.

Review the information displayed and select Continue.

Review the automatic locking information

Confirm Your Account Details

Check that your account and access details are correct.

If everything looks correct, select Looks Right to continue.

Confirm your account and access details

Review the Available Areas

You'll now be able to choose which areas of Care Control Intelligence you would like to use.

Review the available options and consider which areas are most relevant to your role and responsibilities.

Review the available Intelligence areas

Choose Which Areas to Include

Tap an area to select or deselect it.

Areas with a tick will be included in your Intelligence experience. Untick any areas you do not wish to see.

Choose the areas to include in Intelligence

Continue with Your Selected Areas

Once you're happy with your choices, select Continue.

Continue after selecting your Intelligence areas

Review Your Available Services

You'll now see the care services available to you.

Choose which services you would like to receive information about. Services with a tick will be included in your Intelligence updates.

Review the available care services

Choose Which Services to Monitor

Tap a service to remove its tick if you do not want to receive information about it.

Leave the services you want to monitor selected.

Choose which care services to monitor

Continue with Your Selected Services

Once you've chosen which services to monitor, select Continue.

Continue after selecting your care services

Choose Your Daily Briefing Time

Choose the time you would like to receive your daily briefing.

The default time is 8:00 AM, but you can change this to a time that works best for you.

Choose your daily briefing time

Choose Your Briefing Notifications

Choose whether you would like to receive a push notification on your device when your daily briefing is ready.

Choose whether to receive daily briefing notifications

Choose Whether to Receive Briefings by Email

You can also choose to have your daily briefing sent by email.

Enable this option if you would like to receive your briefing in your email inbox.

Choose whether to receive daily briefings by email

Choose How Margo Delivers Your Briefing

Choose whether you would like Margo to read your daily briefing aloud or whether you would prefer to read it yourself.

Choose how Margo delivers your daily briefing

Select Your Preferred Briefing Length

Choose how long you would like your daily briefing to be.

Select the option that best suits the amount of information you would like Margo to provide.

Select your preferred daily briefing length

Choose Which Alerts to Receive

Select the types of alerts you would like to receive in Care Control Intelligence.

You can choose between Critical Alerts, Important Alerts or All Alerts, depending on how much information you want to receive.

Choose which alerts you would like to receive

Choose Your Comparison Period

Select the comparison period you would like Margo to use when preparing your daily briefing.

This determines which period of information Margo will use when comparing results and highlighting changes.

Choose the comparison period for your daily briefing

Finish Setting Up Care Control Intelligence

Once you're happy with your preferences, select Finish Setup to complete your Care Control Intelligence configuration.

Your device is now registered and your preferences have been saved. You can begin using Care Control Intelligence to explore your services, review important information and receive personalised briefings from Margo.

Select Finish Setup to complete Care Control Intelligence configuration

Top tip

Before you begin, make sure Care Control Intelligence has been enabled for your service by the Care Control Support Team. Have your One-Time Code and staff PIN ready, as you'll need both to register your device and complete the initial setup.

Frequently Asked Questions

Why am I seeing a message saying there is no licence available for Care Control Intelligence?

Before you can register a device with Care Control Intelligence, the application must first be activated for your care service by the Care Control Support Team.

If you attempt to register your device before this activation has been completed, you may see the following message:

"This device cannot be registered because there is no license available for this app. Please speak to an Administrator to obtain a license"

What should I do?

If you see this message, please contact the Care Control Support Team and request activation of Care Control Intelligence for your service.

Once activation has been completed, you can return to the application and continue registering your device using your One-Time Code.

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