On Sunday 8th February, our GP Connect service will undergo scheduled maintenance. While we cannot confirm the exact time, this work may result in up to 60 minutes of downtime. We apologise for any inconvenience this may cause and thank you for your understanding.

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    Maintenance Tool on Mobile

    This guide will cover how to access and use the Maintenance Tool on Care Control Mobile. This feature allows you to record and update maintenance related issues.

    1

    After signing into Care Control Mobile, select ‘Your Staff Menu‘.

    2

    Here, select ‘Maintenance Issues‘.

    3

    A summary of current maintenance issues will be displayed. These are categorised by their priority.

    Press ‘New Issue‘ to record a new one.

    4

    Begin by typing in the ‘Location‘ of the issue.

    5

    Then, add some more information in the ‘Description‘ box.

    You can also set a ‘Priority Level‘.

    6

    If you scroll down on the form, you can attach an image to the issue by tapping on the camera icon.

    After completing the form, press ‘Log Issue‘.

    7

    Your new issue will appear in the priority category chosen when recording it.

    In the example, we recorded a Low Priority issue.

    8

    A summary of the issue can be seen here. Tap on it and press ‘Continue‘ to open it.

    9

    Here, you can amend any of the information entered originally, as well as close the issue and add a response.

    Make sure to press ‘Update Issue‘ after making any amendments.