Bank Holiday Closure Notice:  We will be closed on the 3rd April for the Easter bank holiday, so our customer service team will not be available on this day. If you need to get in touch, you can still use our customer contact form and we will get back to you as soon as possible. Even better, Margo will still be available on our phone lines to help with your queries whenever you need support. We hope you have a lovely Easter weekend 🐣

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    Recording a Death

    This guide will cover how to record a service user death on the Care Control Cloud platform. 

    1

    From the Admin app in Care Control Cloud, navigate to the ‘Client Area‘.

    2

    Here, select ‘Record a Death‘ from the ‘Client Management‘ drop-down list.

    3

    Begin by selecting the service user from the list on the left hand side,

    Then, complete the form on the right hand side. This includes the ‘Date‘, ‘Approximate Time‘ and ‘Cause of Death‘.

    After completing the form, press ‘Process Changes‘.