Bank Holiday Closure Notice:  We will be closed on the 3rd April for the Easter bank holiday, so our customer service team will not be available on this day. If you need to get in touch, you can still use our customer contact form and we will get back to you as soon as possible. Even better, Margo will still be available on our phone lines to help with your queries whenever you need support. We hope you have a lovely Easter weekend 🐣

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Recording a Service User Death

This guide will cover how to record when a service user passes away, via Care Control Windows.

1

In the Administration of Care Control Windows, navigate to the Record a Death tool, which can be found under the Client Area tab.

2

A new window will open. Begin by selecting the appropriate service user from the list on the left hand side.

3

Next, enter the Date and Approximate Time of Death.

Finally, enter the Cause of Death and press Process.

4

You will receive a confirmation message – press OK.