Recording an Incident
This guide will cover how you can record a staff or service user incident via Care Control Windows, Mobile and Pocket. Incidents, such as a slip or fall, can be recorded on Care Control in order to track post-incident care as well as manage the steps taken to reduce the likelihood of recurrence.
1
In the Administration of Care Control Windows, select Record Information, which can be found at the bottom of the screen.
2
A list of recording options will be displayed. Here, select Incident or Accident.
3
A blank incident form will open. Begin by entering the basic details of the event, including the Summary, Type, whether there was an Injury, the Location as well as the Date & Time.
4
Next, complete the involvement part of the form. Here you can record who the incident record is for, anyone else involved as well as who witnessed the incident.
5
Finally, enter some further details about the event. This includes a full description, any recommendations for the future as well as any further employer notes.
At the bottom of the form are some tick boxes to create actions for after completing the incident. This includes options to contact the emergency services, notify the family as well as management, create a well-being check and lots more.
Press Save Incident to complete the form.
6
The record will create a note in the care plan, as well as appear in the Incident Analysis for the service user.
7
You can also record incidents in Care Control Mobile.
Select Record Care Plan Information.
8
Then, select Record an Incident.
9
In the same way as above, complete the form with the relevant details before pressing Save Incident.
10
You can also record incidents on Care Control Pocket.
From the recording options, select Record an Incident.
11
Select the affected service user and press Continue.
12
Once again, you can complete the form as required.
Press Save Incident to complete the recording.
