Remote Access VPN Guide
This guide will help you get started with setting up a secure VPN connection to Care Control’s systems using the OpenVPN client.
To keep your data safe and ensure secure access to your Virtual Machine (VM), we now require all users—both new and existing—to use this VPN. This extra layer of security helps protect your connection and ensures you can work confidently and securely at all times.
Just follow the steps in this guide to get everything set up.
If you need any help along the way, our support team is always here for you.
🪟 Windows Guide
What you need
- A 64-Bit Windows Computer with Admin rights.
- The VPN file we provided to you.
- A stable internet connection.
- RDP Connection details:
- VPN Server IP: 10.8.0.1
- Your RDP login credentials.
Video Tutorial
Installing the VPN Client
- Visit the official OpenVPN website by following this link: OpenVPN Download
- Download the latest stable version for Windows 64-Bit Operating system. This will be called “Windows 64-Bit MSI Installer”. We do not recommend installing a version with “Alpha” at the end of it as we cannot guarantee the compatibility.
- Once the file has downloaded, run the installer and accept all default options.
- Once installation is complete restart your computer if prompted.
Adding your VPN Configuration File
- Open your File Explorer and navigate to “C:\Program Files\OpenVPN\Config”
- Copy the “carecontrol.ovpn” which you should have received into this folder.
Note: You may be prompted for Admin permissions, if so, select Continue.
Connecting to the VPN
- After your computer restarts, find the OpenVPN GUI icon in the system tray (bottom right of your screen). It looks like a grey computer screen.
- Right-click the icon and then click Connect.
- A connection window will open. After a few moments it should show “Initialisation Sequence Completed”.
You can ensure you are connected by checking the icon again, this time it should be green.
Now you are securely connected
While your VPN is connected you can:
- Use Remote Desktop (RDP) to access your assigned Care Control Virtual Machine.
- Work securely as if you were connected inside the company network.
- Use the Internal IP Address or Hostname that was provided to you.
Disconnecting from the VPN
When you are done please ensure you:
- Right-click the VPN icon in the system tray.
- Select Disconnect.
The icon will now be grey just like before you connected, double-check this if you are not sure.
🖥️ Windows Remote Desktop Access
Now your VPN connection is active, you can securely access your virtual machine using Remote Desktop Protocol (RDP).
Prerequisites
- Your VPN must be connected.
- Your computer must be running Windows 10 or later.
- You have the RDP Address which is: 10.8.0.1
Connecting via Remote Desktop
- Open Remote Desktop Connection by searching it on your Windows bar.
- Enter the server address in the computer field and enter: 10.8.0.1
- Click Connect.
- You will be prompted to enter your Login credentials. Enter the ones that were provided to you. You may see a certificate warning, click Yes to proceed as this is expected.
- You should now see the Windows desktop for your remote machine.
Disconnecting from Remote Desktop
To disconnect simply click the start button and then log off.
You can also close the RDP window.
Remember to always disconnect from the VPN when you are done.
🍎 Mac Guide
What you need
- A Mac device running macOS 12+
- A stable internet connection.
- The VPN config file we provided you.
-
RDP Connection details:
- VPN Server IP: 10.8.0.1
- Your RDP login credentials.
Installing the VPN Client
- Visit the Tunneblik official website by following this link: Downloads – Tunnelblick
- Download the latest stable version. We cannot guarantee that the Beta version will work correctly.
- Once the file has downloaded, open and install the program by following the prompts.
- Once installed, launch Tunnelblik.
Configuring the VPN
- Open Finder and find your VPN .ovpn file. This should be called: carecontrol.ovpn
- Double-click the file. Tunnelblik will ask if you would like to install for all users or just you, choose “only me”.
- When prompted, enter your Mac password to authorise the installation.
Connecting to the VPN
- Click the Tunnelblik icon in the top-right menu bar. It should look like a tunnel icon.
- Click Connect client.
- Wait for the connection to establish. You will see a green icon and “Connected” when successful.
Connecting to the Remote Desktop
- Open the App Store.
- Search for “Microsoft Remote Desktop”. Ensure it is by Microsoft Corporation.
- Install the app on your device.
- Open Microsoft Remote Desktop.
- Click the + icon and Add PC.
- Under PC Name, enter: 10.8.0.1
- Under User Account, click Add User Account. Here you will enter your RDP details that were provided to you.
- Click Add.
- Now you can double-click your new PC icon when you are ready to connect.
Disconnecting from the VPN
- Log off from your windows session normally.
- Click the Tunnelblik icon in the menu bar and disconnect from carecontrol.
🛠️ Troubleshooting
VPN Troubleshooting
If you cannot connect please ensure:
- The VPN is connected, you can check this by showing the icon being green.
- Confirm the IP address is correctly entered. It should be: 10.8.0.1
- Double-check your username and password.
- Restart your computer if the issues persist.
Remote Desktop Troubleshooting
If you cannot connect:
- Ensure the VPN is connected first.
- Confirm the IP is correctly entered: 10.8.0.1
- Double-check your username and password.
- Restart your computer if issues persist.
Contact Support
If issues persist please contact our support team who will be happy to help assisting you. You can contact them on the following channels:
- Email: support@carecontrolsystems.co.uk
- Phone: 01822 738100