On Sunday 8th February, our GP Connect service will undergo scheduled maintenance. While we cannot confirm the exact time, this work may result in up to 60 minutes of downtime. We apologise for any inconvenience this may cause and thank you for your understanding.

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    FAQ: What Happens After Failed Login Attempts on Pocket and Mobile

    Kieran Worth

    To protect your account and data, Care Control has built-in security measures when entering your login details. If the wrong password is entered multiple times, the app will temporarily lock access.

    Lockout Timings

    • 4 failed attempts → The device will lock for 1 minute.
    • 5 failed attempts → The device will lock for 3 minutes.
    • 6 failed attempts → The device will lock for 5 minutes.
    • More than 6 failed attempts → The app will reset itself, and you will need to re-register your device before logging in again.

    Why This Happens

    These security steps are designed to:

    • Prevent unauthorised access.
    • Protect your data if someone tries to guess your password.
    • Encourage safe and correct login practices.

    What To Do If You’re Locked Out

    • Wait until the lockout period has passed.
    • Double-check your login details.

    If you still can’t access your account, use the password reset option or contact our Support Team using our Customer Contact Form.

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