Understanding our Service Costs
Understanding our Service Costs
A clear and transparent guide to optional services and specialist support.
At Care Control, we believe transparency builds trust. This page provides a clear overview of our specialist service rates – including training, data migration, integrations, and infrastructure support – so you can plan with confidence.
We want you to always know what’s included, what’s optional, and how each service adds value to your Care Control system.
Our service costs explained:
Our service costs explained:
Core & Specialist Services
| Service | Description | Price (excl. VAT) |
|---|---|---|
| Remote Teams Training | Interactive online sessions with our expert trainers, including enhanced materials and resources. Key Account training and remote team sessions led by our Key Account Managers. |
Expert Trainers £55/hour
Key Account £80 /hour |
| On-Site Training / Meetings (beyond SLA) | In-person sessions delivered by your Key Account Manager. (Accommodation, travel mileage and time costs covered by the customer.) | £80/hour |
| Data Migration Services | Full migration process — assessment, extraction, validation, and testing for a seamless transition. | £62.50/hour or £500/day |
| Bespoke Integrations | Tailored integrations requiring custom development or system alignment. | £150/hour or £500/day |
| IT Infrastructure Consultation | Review of your current setup and integrations, with technical recommendations. | £120/hour |
Developer & Technical Support
| Activity | Description | Price (excl. VAT) |
|---|---|---|
| 3rd Line Developer Support | Advanced troubleshooting, data fixes, or developer intervention beyond standard support. Applies to data corrections, bespoke scripts, or complex debugging. | £50/hour |
| Database or System Fixes | Manual restoration or re-linking of data, or issues caused by third-party integrations. | £50/hour |
| Bespoke Development or Script Work | Site-specific code changes, custom exports, or minor functionality fixes. | £50/hour |
| Complex Issue Investigation | Multi-hour, in-depth troubleshooting by our development team. | £50/hour |
We’ll always notify you before any 3rd line developer charges apply. An estimate of time and cost will be provided for approval before any work begins. Once confirmed, work is scheduled for the next working day.
Infrastructure & Site Structure Changes
| Activity | Description | Standard Charge (excl. VAT) |
|---|---|---|
| Site Split | Separation of an existing site into multiple entities within your system structure. | £240 per site |
| Sale of Home (removal from structure) | Removal of a home due to sale or restructuring. | £539 total (£299 setup + £240 site split) |
| New Site Setup (standalone) | Creating a new site within your organisational setup. | £299 excl. training / £499 incl. 4 hours implementation |
| Additional Complexity | Applied for structural changes exceeding standard scope (e.g., multiple dependencies, data reconciliation). | £120/hour |
These charges apply only to non-standard infrastructure changes. We will always confirm and agree any costs before work begins.
Optional Enhancements & Add-ons
| Add-on | Benefit | Price (excl. VAT) |
|---|---|---|
| Custom Form Development (up to 10 questions) | Tailored operational forms. | £35 |
| Custom Form Development (up to 20 questions) | Medium-complexity forms. | £60 |
| Custom Form Development (up to 30 questions) | Advanced forms for data capture. | £100 |
| Software Enhancements | Custom feature modifications or new functionality scoped to your needs. | from £150/hour or £1,000/project |
| Provisioning VM | Secure, high-performance virtual machine setup and maintenance. | £82 |
| Additional 1GB Storage | Extra secure storage with compression for enhanced capacity. | £110 |
To find out more about top up costs for MargoAI Tokens and Facial Recognition, please visit our equipment page and complete the request form. This will submit your enquiry for pricing and next steps related to your equipment needs. Click here to see the equipment page!
We’re committed to keeping our pricing fair, transparent, and directly linked to the value each service provides.
Every additional charge is discussed and agreed with you in advance, so there are no surprises – just the right level of support when you need it.
Have questions about our pricing or need a tailored quote?
Contact our team: support@carecontrolsystems.co.uk
Core & Specialist Services
Interactive online sessions with our expert trainers, including enhanced materials and resources.
Price (excl. VAT)£55/hour
In-person sessions delivered by your Key Account Manager. (Accommodation costs covered by the customer.)
Price (excl. VAT)£80/hour
Full migration process — assessment, extraction, validation, and testing for a seamless transition.
Price (excl. VAT)£62.50/hour or £500/day
Tailored integrations requiring custom development or system alignment.
Price (excl. VAT)£150/hour or £500/day
Review of your current setup and integrations, with technical recommendations.
Price (excl. VAT)£120/hour
Developer & Technical Support
Advanced troubleshooting, data fixes, or developer intervention beyond standard support. Applies to data corrections, bespoke scripts, or complex debugging.
Price (excl. VAT)£50/hour
Manual restoration or re-linking of data, or issues caused by third-party integrations.
Price (excl. VAT)£50/hour
Site-specific code changes, custom exports, or minor functionality fixes.
Price (excl. VAT)£50/hour
Multi-hour, in-depth troubleshooting by our development team.
Price (excl. VAT)£50/hour
We’ll always notify you before any 3rd line developer charges apply. An estimate of time and cost will be provided for approval before any work begins. Once confirmed, work is scheduled for the next working day.
Infrastructure & Site Structure Changes
Separation of an existing site into multiple entities within your system structure.
Standard Charge (excl. VAT)£240 per site
Removal of a home due to sale or restructuring.
Standard Charge (excl. VAT)£539 total (£299 setup + £240 site split)
Creating a new site within your organisational setup.
Standard Charge (excl. VAT)£299 excl. training / £499 incl. 4 hours implementation
Applied for structural changes exceeding standard scope (e.g., multiple dependencies, data reconciliation).
Standard Charge (excl. VAT)£120/hour
These charges apply only to non-standard infrastructure changes. We will always confirm and agree any costs before work begins.
Optional Enhancements & Add-ons
Tailored operational forms.
Price (excl. VAT)£35
Medium-complexity forms.
Price (excl. VAT)£60
Advanced forms for data capture.
Price (excl. VAT)£100
Custom feature modifications or new functionality scoped to your needs.
Price (excl. VAT)from £150/hour or £1,000/project
Secure, high-performance virtual machine setup and maintenance.
Price (excl. VAT)£82
Extra secure storage with compression for enhanced capacity.
Price (excl. VAT)£110
To find out more about top up costs for MargoAI Tokens and Facial Recognition, please visit our equipment page and complete the request form. This will submit your enquiry for pricing and next steps related to your equipment needs. Click here to see the equipment page!
We’re committed to keeping our pricing fair, transparent, and directly linked to the value each service provides. Every additional charge is discussed and agreed with you in advance, so there are no surprises – just the right level of support when you need it.
Have questions about our pricing or need a tailored quote?
Contact our team: support@carecontrolsystems.co.uk
Core & Specialist Services
| Service | Description | Price (excl. VAT) |
|---|---|---|
| Remote Teams Training | Interactive online sessions with our expert trainers, including enhanced materials and resources. Key Account training and remote team sessions led by our Key Account Managers. |
Expert Trainers £55/hour Key Account £80 /hour |
| On-Site Training / Meetings (beyond SLA) | In-person sessions delivered by your Key Account Manager. (Accommodation, travel mileage and time costs covered by the customer.) | £80/hour |
| Data Migration Services | Full migration process — assessment, extraction, validation, and testing for a seamless transition. | £62.50/hour or £500/day |
| Bespoke Integrations | Tailored integrations requiring custom development or system alignment. | £150/hour or £500/day |
| IT Infrastructure Consultation | Review of your current setup and integrations, with technical recommendations. | £120/hour |
Developer & Technical Support
| Activity | Description | Price (excl. VAT) |
|---|---|---|
| 3rd Line Developer Support | Advanced troubleshooting, data fixes, or developer intervention beyond standard support. Applies to data corrections, bespoke scripts, or complex debugging. | £50/hour |
| Database or System Fixes | Manual restoration or re-linking of data, or issues caused by third-party integrations. | £50/hour |
| Bespoke Development or Script Work | Site-specific code changes, custom exports, or minor functionality fixes. | £50/hour |
| Complex Issue Investigation | Multi-hour, in-depth troubleshooting by our development team. | £50/hour |
We’ll always notify you before any 3rd line developer charges apply. An estimate of time and cost will be provided for approval before any work begins. Once confirmed, work is scheduled for the next working day.
Infrastructure & Site Structure Changes
| Activity | Description | Standard Charge (excl. VAT) |
|---|---|---|
| Site Split | Separation of an existing site into multiple entities within your system structure. | £240 per site |
| Sale of Home (removal from structure) | Removal of a home due to sale or restructuring. | £539 total (£299 setup + £240 site split) |
| New Site Setup (standalone) | Creating a new site within your organisational setup. | £299 excl. training / £499 incl. 4 hours implementation |
| Additional Complexity | Applied for structural changes exceeding standard scope (e.g., multiple dependencies, data reconciliation). | £120/hour |
These charges apply only to non-standard infrastructure changes. We will always confirm and agree any costs before work begins.
Optional Enhancements & Add-ons
| Add-on | Benefit | Price (excl. VAT) |
|---|---|---|
| Custom Form Development (up to 10 questions) | Tailored operational forms. | £35 |
| Custom Form Development (up to 20 questions) | Medium-complexity forms. | £60 |
| Custom Form Development (up to 30 questions) | Advanced forms for data capture. | £100 |
| Software Enhancements | Custom feature modifications or new functionality scoped to your needs. | from £150/hour or £1,000/project |
| Provisioning VM | Secure, high-performance virtual machine setup and maintenance. | £82 |
| Additional 1GB Storage | Extra secure storage with compression for enhanced capacity. | £110 |
To find out more about top up costs for MargoAI Tokens and Facial Recognition, please visit our equipment page and complete the request form. This will submit your enquiry for pricing and next steps related to your equipment needs. Click here to see the equipment page!
We’re committed to keeping our pricing fair, transparent, and directly linked to the value each service provides. Every additional charge is discussed and agreed with you in advance, so there are no surprises – just the right level of support when you need it.
Have questions about our pricing or need a tailored quote?
Contact our team: support@carecontrolsystems.co.uk