Margo AI is the latest innovation from Care Control, designed to empower care providers with intelligent support and guidance.

We have introduced a new technology into Care Control called Margo AI. Margo AI is an extension of Chat GPT. We are using the Chat GPT API Service to provide the following services: –

• Enhance: This feature will rewrite the text using the correct UK English and Grammar, using words that are appropriate and valid.
• Extend: This feature will do the same as Enhance, but also where possible extend what has been written.
• Generate: For certain areas of the system, you can use this option for the data on the screen to be used to generate content for the field in question.

All the above options also come with a Revert option. By pressing Revert button the text will return to the original entered text.

MargoAI is built using OpenAI tools allowing us to create a care tailored tool to help carers effortlessly.

Margo AI is currently using the model Chat GPT-4o-mini. We will continue to review the best model we should use for our customers. Other models are available, but there may be a charge for models that perform more “thinking”.

Margo is currently in Care Control Cloud, Care Control Pocket and Care Control Mobile.

You can see Margo in every text edit box available so it can be easily used to create messages to staff, creating care reviews, completing supervisions, documents and more!

We would advise that you ask your staff to always read the prompts that are being created. The prompts are always based on the data they and their colleagues have previously written. Rubbish in “could” equal rubbish out.

Yes, we would advise that if you are going to use Margo AI you should have a policy that all staff should read. This policy should be part of any induction process. Staff should be aware of how they want YOU to use this feature.

The data that is entered is the data that is sent. Typically, this will be non-identifiable data, using first names only and no details of location, address, or personable identifiable information. In addition, how Chat GPT processes these requests are not typical when considering data processing. The NHS and UK Government are keen to promote the use of AI, but are catching up with how this emerging technology affects current legislation.

Margo AI maintains compliance with UK GDPR and ISO 27001 aligned controls internally.

By default OpenAi does not use your business data for training their models, additionally Care Control have explicitly opted out from sharing data.  This opt-out means that any data exchanged between Margo AI and OpenAI via the API is treated as confidential and is not used to improve or train OpenAI’s models. This additional safeguard provides assurance that customer data remains secure, private, and purpose bound. OpenAI’s API terms also guarantee that users who opt out will have their data excluded from any downstream usage, ensuring full control and ownership of sensitive information remains with Care Control.

Care Control has established TOM’s as a result of risk assessment, to ensure compliance with UK GDPR, ISO 27001 and Cyber Essentials. By doing so we can ensure data is processed in a secure manner this includes the protection against.
– unauthorised or unlawful processing, 
– Accidental data loss destruction or damage

Margo AI uses OpenAI’s ChatGPT API to enhance its AI-driven functionality. We are committed to protecting customer data and have implemented strong technical and organisational controls to ensure responsible usage.

We hold a data processing Agreement with OpenAI which supports our compliance with GDPR and UK privacy laws. 

All data is transmitted over encrypted HTTPS channels.

OpenAI is SOC 2 Type II certified, demonstrating strong information security practices.

OpenAI encrypts all data at rest (AES-256) and in transit between customers (TLS 1.2+), and uses strict access controls to limit who can access data.

Please find links to our customer support materials for further information:

Information Governance – Care Control Learning Hub

Privacy Policy – Care Control Systems

MargoAI operates exclusively within the Care Control app and does not access or interact with any data or settings outside the app. This ensures that your personal device data and other apps remain completely secure and unaffected by its operations.

As Care Control integrates AI tools into workflows, it’s important to use them effectively while maintaining accuracy and professionalism. AI can be a powerful assistant, but it is not a mind reader—it relies on the instructions a user provides and may not always interpret context perfectly.

To ensure quality in communications, please keep the following in mind: 

• Use Professional Judgment – AI generated content should support, not replace, human expertise. Always assess whether the response aligns with your standards and expectations and those of your organisation. You can edit or amend accordingly or revert the AI.
• Proofread and Verify – AI can sometimes misinterpret context or provide incorrect information. Before using AI-generated content, the user should carefully review and refine it to ensure clarity, correctness, and professionalism.
• Provide Clear Instructions – The more precise an end users input, the better the output. Be specific about what you need to minimise errors and improve relevance. 
• Maintain Confidentiality – Never input sensitive, personal, or confidential company or customer data into AI tools that are not approved for such use. By applying these principles, you can harness AI effectively while maintaining the high standards expected in your work.

MargoAI requires a minimum of 10 words to generate an initial response, ensuring enough input context for a meaningful reply.

For extensions and expansions, a minimum of 8 words is needed to maintain coherence and relevance.

The principle of “Quality In, Quality Out” applies—better-structured and clearer inputs lead to more accurate, insightful, and useful AI-generated responses.