How to Use Margo Chat in Cloud
This guide explains how to access help within the platform, use the Margo AI assistant, and raise a support ticket when additional assistance is needed.
Using the built-in help tools ensures you can quickly resolve issues, reduce downtime, and get accurate support without needing to leave the system. This improves efficiency and helps you stay focused on your tasks.
By following this guide, you will learn how to:
- Access the help feature from within any app
- Use Margo to get instant answers to your questions
- Open full guides directly from AI responses
- Raise a support ticket when further help is required
- Provide detailed information to speed up support resolution
- Track and confirm your support request
This ensures you can confidently find answers, resolve issues quickly, and get the support you need with minimal disruption to your workflow.
Interactive Guide
Text based guide
Click “View your apps!” to open the full app list.
Select an app from the list to continue.
Click the Help icon in the top-right corner of the screen.
Select the Care Control platform you need help with.
Enter your question to chat with Margo for instant support.
Submit your question by clicking the send icon or pressing Enter.
Review Margo’s response and open the linked guide for full instructions if needed.
Select “Raise a Support Ticket” if you need further assistance.
Add additional information to help the support team resolve your issue faster.
Click “Submit Ticket” to send your request to the support team.
Review the confirmation message and note your ticket number for reference.
Click Close to return to your dashboard after submitting your request.
Return to your dashboard and continue using the platform as needed.