We’re introducing a smarter, more focused handover experience. At the start of a handover, you’ll be able to choose the Care Service Groups (CSGs) you want to focus on and instantly see the relevant staff — including those currently on shift or starting soon. Staff visibility always respects your access, so you’ll only ever see and select people linked to the CSGs you’re permitted to work with. Staff who’ve already received a handover are clearly highlighted, with simple filters to help you stay organised.

CSG selection adds helpful context without getting in the way. When you choose CSGs, that focus is clearly shown during the handover and later in your handover history. If you don’t select any CSGs, the handover is treated as general — keeping things clean and clutter-free. You can adjust CSG filters at any point, and staff selections will update intelligently, preserving valid choices while removing anything that no longer fits. The result is a smoother, clearer handover flow that adapts as you work.