⚠️ System update: We are aware of an issue affecting certain areas and user roles within the system following the new Navigation Menu release. Please note that Super Admin access is working as expected. Our Development Team is actively investigating the issue and working to implement a resolution as quickly as possible. We appreciate your patience and understanding while we work to restore full functionality.
View Categories
Forcing Pocket back Online
This guide will cover how to get Care Control Pocket back online when presented with an error message in Offline Mode.
1
If presented with this error when opening Care Control Pocket in Offline Mode, simply TAP the error icon 10 times.
2
This will bring up a prompt to return back to Online mode.
Press Yes.
3
Pocket will restart in Online Mode.
4
Simply enter your PIN number and continue to log back into the appication.