How to Chat with MargoAI in Care Control Intelligence
Learn how to use MargoAI in Care Control Intelligence to ask questions about your care services, understand key performance indicators (KPIs) and explore the information behind important updates.
Takes 3 minutes
For: Owners & Managers
Updated: 2nd Nov 2026
Introduction
MargoAI is your AI assistant within Care Control Intelligence, helping you understand important information about your care services.
You can ask Margo questions about your services and key performance indicators (KPIs), find out why certain areas need attention and explore the information behind the results. You can use suggested questions or type your own.
In this guide, you'll learn how to:
- Open the MargoAI chat.
- Ask questions using suggested options.
- Understand why a service may need attention.
- View service details and supporting KPI evidence.
- Ask follow-up questions for more information.
- Type and send your own questions to Margo.
Open MargoAI
Tap the Margo icon in Care Control Intelligence to open the chat.
Ask Margo About Your Services
You can ask Margo questions about your care services and KPIs (key performance indicators) to help you understand how your services are performing.
Choose a Suggested Question
Margo provides a selection of suggested questions to help you get started. Tap one of these questions to receive a response.
Ask Why a Service Needs Attention
You can ask Margo why a particular service needs attention. This helps you understand what issues have been identified and why they may be important.
Review Margo's Response
Margo will provide an overview of the issue, helping you understand what may need attention.
View the Service Details
Select View Service to open the relevant service and explore the information in more detail.
View the KPI Evidence
Alternatively, select View KPI Evidence to see the supporting information behind a particular KPI.
Ask a Follow-Up Question
If you want to know more about Margo's response, you can ask a follow-up question to explore the information further.
Type Your Own Question
You can also ask Margo your own questions about your services and KPIs. Tap the message box and type what you would like to know.
Send Your Question
Once you've entered your question, tap the Send icon. Margo will respond with information to help answer your question.
Top tip
Not sure what to ask Margo? Start with one of the suggested questions. You can then ask follow-up questions to find out more about a particular service, issue or KPI.
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