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How to Create and Modify a Care Service Group in Cloud

This guide explains how to create and manage a Care Service Group in the Admin app within Care Control Cloud. A Care Service Group allows you to organise Service Users (Residents) and Staff into structured groups for scheduling, reporting, and operational management.

You will learn how to create a new Care Service Group, configure its settings (including default options and location), and assign Service Users and Staff members. Once saved, the Care Service Group can be edited at any time to update assignments or manage staff responsibilities.

Interactive Guide

Text based guide

Enter the Admin app


Click Visit under the Client Area


Open the Other Options drop-down


Select Care Service Groups


Click Add Care Service Group


Enter the Care Service Group details

The only mandatory field is the Care Service Group name.


Set as New Client Default or New Staff Default if required


Optionally enter a postcode to set the location


Click Save


Locate your new Care Service Group and click the pencil icon to edit


Click Assign to add Service Users or Staff


Select one or more Service Users or Staff members


Click Add


Click Save Changes


Repeat the process to assign Staff and Managing Staff


Click Save Changes when finished


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