Open Insights

Tap the Insights tab in Care Control Intelligence to view performance information and KPIs for your care services.

View Your KPI Overview

The Overview tab provides a summary of your organisation's KPI performance, helping you quickly understand how your services are performing.

Explore the KPI Areas

Select one of the available KPI areas to explore performance information for that part of your organisation.

Select a KPI

Tap an individual KPI to view more detailed information about its performance.

Review the KPI Details

This page provides further information about your selected KPI, helping you understand its current performance and results.

Check the Reporting Information

You can see when the KPI information was last updated, the reporting period it covers and how old the information is.

This helps you understand how recent the results are before reviewing them.

View Service Coverage

The Service Coverage section shows how many of your care services are included in the KPI report.

Review Source-Data Coverage

The Source-data Coverage section provides information about the data used to calculate the KPI.

You can use this information to understand how complete the available data is and how much information has been included in the results.

View the Included KPIs

Select the relevant section to see which operational KPIs have been included in the assessment.

Filter Results by Service

Use the Service filter to view KPI information for a particular care service.

This allows you to focus on individual services and compare their performance.

Understand the KPI's Impact

You can view an explanation of the KPI's impact to better understand why the result is important and what it may mean for your care service.

Return to the Previous Screen

Tap Back to return to your previous KPI view or the Insights dashboard.

View KPIs That Need Attention

The Top KPIs Requiring Attention section highlights important performance areas that may need further review.

Explore a KPI That Needs Attention

Tap a KPI within this section to explore its results in more detail.

You'll see the same detailed KPI information covered earlier in this guide, helping you understand the issue and what may be contributing to it.

View the Category Snapshot

The Category Snapshot provides an overview of performance across different KPI categories, helping you identify which areas may need the most attention.

Select a KPI Category

Tap a category to view the KPIs within that area and identify any issues that may need reviewing.

Review an Individual KPI

Select a KPI to view its detailed analysis and supporting information.

This opens the same KPI details covered earlier, allowing you to review its performance and understand what action may be needed.

View KPIs by Service

Tap By Service to compare KPI performance across your different care services.

Search for a KPI

Use the search bar to find a specific KPI by entering its name or code.

This makes it easier to locate the information you need without browsing through every KPI.

Select a Service Score

Tap a service score to view more information about that service's KPI performance and results.

Review the Service's KPIs

You'll see the total number of KPIs for the selected service, along with a breakdown of the individual KPIs underneath.

Return to KPI Analysis

Tap Back to return to the wider KPI Analysis screen after reviewing your selected service.

View KPIs by Category

Select By Category to view your KPIs grouped into different areas of your care service.

Explore Cross-module Intelligence

Select Cross-module Intelligence to explore KPIs that bring together information from different areas of your care service.

This can help you understand how different parts of your service are performing together.

Review a High-Priority KPI

Tap a high-priority KPI to explore its results and supporting information in more detail.

This opens the same detailed KPI view covered earlier in the guide, allowing you to understand the results and identify any areas that may need attention.