Bank Holiday Closure Notice: We will be closed on the 3rd April for the Easter bank holiday, so our customer service team will not be available on this day. If you need to get in touch, you can still use our customer contact form and we will get back to you as soon as possible. Even better, Margo will still be available on our phone lines to help with your queries whenever you need support. We hope you have a lovely Easter weekend 🐣
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Viewing & Printing Incidents
This guide will cover how to view and print incident records from Care Control Windows. This can be useful if you need to share the record with someone who does not have access to Care Control.
1
In the Administration of Care Control Windows, open the Incident Analysis tool, which can be found under the Common Options tab.
2
Here, a summary of the incident records on your system will be displayed. You can filter the results via the options at the top of the window.
When you have found the record you wish to print, select it and press View Detail.
3
The full record will open. Press Print Incident Report at the bottom of the window.
4
You can also print from within the care plan.
Select Show Care Plans from the options at the bottom of the window.
5
Select the service user then choose Incident Analysis from the options on the right hand side.
6
Again, select the incident record and press View Detail. From there, you can Print.