Adjusting the Waterlow recording System
We’ve introduced a new Waterlow recording version designed to improve accuracy, flexibility, and visibility across your care planning.
This updated version – available via Cloud Admin Settings > Care Management – allows you to enable Version 2 of the Waterlow assessment. It includes enhanced multiselect options and a more refined scoring system, helping your team record risk levels in a more detailed and clinically relevant way.
By switching to the new version:
You’ll improve the accuracy of pressure ulcer risk assessments
Staff can select multiple relevant factors rather than being limited to a single option
You’ll gain better transparency and reporting for audits and internal reviews
It’s optional, so you can stick with Version 1 if preferred. But if you’re looking to modernise your assessments and move away from more rigid scoring, Version 2 gives you the flexibility to do that.
Please note: Version 2 is only available on Care Control Cloud and not in the Windows version of the system.
Interactive Guide
Text based guide
Within the ‘My Hub’ dashboard, click the Admin app.

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Next, select the ‘Visit’ button under Advanced stuff.

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Select the drop down button next to ‘Configuration & Setup’.

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Then click ‘System Settings’.

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Within the configuration area, select ‘Care Management’.

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Scroll down until you reach ‘Waterlow Version’.

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Here, you will be presented with Version 1 and Version 2.

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The default will be Version 1.

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The new version, version 2, allows for more multiselect options and for a more accurate scoring.

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Once you have set the Waterlow Version, select the ‘Save Changes’ button.

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