How to Hide an Incident on Cloud – Care Control Learning Hub

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How to Hide an Incident on Cloud

This guide explains how to exclude an Incident using the Care Plan Corrections feature within the Admin app. This allows authorised users to control whether specific incidents are displayed or included within care planning records.

By excluding an incident, you can ensure that only relevant or appropriate information is reflected within the care plan view, while still maintaining a full audit trail. The system records who made the change and when it was applied, supporting transparency, accountability, and compliance with reporting requirements.

Interactive Guide

Text based guide

Open the Admin app

Select Visit under Care Planning

Select Care Plan Corrections from the navigation bar

Open the Service User drop-down

Select the Service User

Open the Care Plan Area

Select Incident from the drop-down

The Action field will default to Show/Hide Incident

Click Update to display the list of incidents

Select the incident you wish to exclude using the toggle

The incident will now show as excluded, including details of who excluded it and when

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