Tiggy Crawford

Understanding our Service Costs Understanding our Service Costs A clear and transparent guide to optional services and specialist support. At Care Control, we believe transparency builds trust. This page provides a clear overview of our specialist service rates – including training, data migration, integrations, and infrastructure support – so you can plan with confidence. We want you to always know what’s included, what’s optional, and how each service adds value to your Care Control system. Our service costs explained: Our service costs explained:  Core & Specialist Services Service Description Price (excl. VAT) Remote Teams Training Interactive online sessions with our expert trainers, including enhanced materials and resources. Key Account training and remote team sessions led by our Key Account Managers. Expert Trainers £55/hour Key Account £80 /hour On-Site Training / Meetings (beyond SLA) In-person sessions delivered by your Key Account Manager. (Accommodation, travel mileage and time costs covered by the customer.) £80/hour Data Migration Services Full migration process — assessment, extraction, validation, and testing for a seamless transition. £62.50/hour or £500/day Bespoke Integrations Tailored integrations requiring custom development or system alignment. £150/hour or £500/day IT Infrastructure Consultation Review of your current setup and integrations, with technical recommendations. £120/hour  Developer & Technical Support Activity Description Price (excl. VAT) 3rd Line Developer Support Advanced troubleshooting, data fixes, or developer intervention beyond standard support. Applies to data corrections, bespoke scripts, or complex debugging. £50/hour Database or System Fixes Manual restoration or re-linking of data, or issues caused by third-party integrations. £50/hour Bespoke Development or Script Work Site-specific code changes, custom exports, or minor functionality fixes. £50/hour Complex Issue Investigation Multi-hour, in-depth troubleshooting by our development team. £50/hour We’ll always notify you before any 3rd line developer charges apply. An estimate of time and cost will be provided for approval before any work begins. Once confirmed, work is scheduled for the next working day.        Infrastructure & Site Structure Changes Activity Description Standard Charge (excl. VAT) Site Split Separation of an existing site into multiple entities within your system structure. £240 per site Sale of Home (removal from structure) Removal of a home due to sale or restructuring. £539 total (£299 setup + £240 site split) New Site Setup (standalone) Creating a new site within your organisational setup. £299 excl. training / £499 incl. 4 hours implementation Additional Complexity Applied for structural changes exceeding standard scope (e.g., multiple dependencies, data reconciliation). £120/hour These charges apply only to non-standard infrastructure changes. We will always confirm and agree any costs before work begins. Optional Enhancements & Add-ons Add-on Benefit Price (excl. VAT) Custom Form Development (up to 10 questions) Tailored operational forms. £35 Custom Form Development (up to 20 questions) Medium-complexity forms. £60 Custom Form Development (up to 30 questions) Advanced forms for data capture. £100 Software Enhancements Custom feature modifications or new functionality scoped to your needs. from £150/hour or £1,000/project Provisioning VM Secure, high-performance virtual machine setup and maintenance. £82 Additional 1GB Storage Extra secure storage with compression for enhanced capacity. £110 To find out more about top up costs for MargoAI Tokens and Facial Recognition, please visit our equipment page and complete the request form. This will submit your enquiry for pricing and next steps related to your equipment needs. Click here to see the equipment page! We’re committed to keeping our pricing fair, transparent, and directly linked to the value each service provides. Every additional charge is discussed and agreed with you in advance, so there are no surprises – just the right level of support when you need it. Have questions about our pricing or need a tailored quote?Contact our team: support@carecontrolsystems.co.uk Core & Specialist Services Remote Teams Training Description Interactive online sessions with our expert trainers, including enhanced materials and resources. Price (excl. VAT) £55/hour On-Site Training / Meetings (beyond SLA) Description In-person sessions delivered by your Key Account Manager. (Accommodation costs covered by the customer.) Price (excl. VAT) £80/hour Data Migration Services Description Full migration process — assessment, extraction, validation, and testing for a seamless transition. Price (excl. VAT) £62.50/hour or £500/day Bespoke Integrations Description Tailored integrations requiring custom development or system alignment. Price (excl. VAT) £150/hour or £500/day IT Infrastructure Consultation Description Review of your current setup and integrations, with technical recommendations. Price (excl. VAT) £120/hour Developer & Technical Support 3rd Line Developer Support Description Advanced troubleshooting, data fixes, or developer intervention beyond standard support. Applies to data corrections, bespoke scripts, or complex debugging. Price (excl. VAT) £50/hour Database or System Fixes Description Manual restoration or re-linking of data, or issues caused by third-party integrations. Price (excl. VAT) £50/hour Bespoke Development or Script Work Description Site-specific code changes, custom exports, or minor functionality fixes. Price (excl. VAT) £50/hour Complex Issue Investigation Description Multi-hour, in-depth troubleshooting by our development team. Price (excl. VAT) £50/hour We’ll always notify you before any 3rd line developer charges apply. An estimate of time and cost will be provided for approval before any work begins. Once confirmed, work is scheduled for the next working day. Infrastructure & Site Structure Changes Site Split Description Separation of an existing site into multiple entities within your system structure. Standard Charge (excl. VAT) £240 per site Sale of Home (removal from structure) Description Removal of a home due to sale or restructuring. Standard Charge (excl. VAT) £539 total (£299 setup + £240 site split) New Site Setup (standalone) Description Creating a new site within your organisational setup. Standard Charge (excl. VAT) £299 excl. training / £499 incl. 4 hours implementation Additional Complexity Description Applied for structural changes exceeding standard scope (e.g., multiple dependencies, data reconciliation). Standard Charge (excl. VAT) £120/hour These charges apply only to non-standard infrastructure changes. We will always confirm and agree any costs before work begins. Optional Enhancements & Add-ons Custom Form Development (up to 10 questions) Benefit Tailored operational forms. Price (excl. VAT) £35 Custom Form Development (up to 20 questions) Benefit Medium-complexity forms. Price (excl. VAT) £60 Custom Form Development (up to 30 questions) Benefit Advanced forms for data capture.

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Webinar Hub: Here you’ll find all of our latest webinar recordings, available to watch on demand whenever it suits you. Whether you’re catching up on a session you missed or revisiting a topic, this is your go-to place for helpful demos, feature deep-dives and expert discussions. We’ll also keep this page updated with details of upcoming webinars, so feel free to check back regularly and register for anything that interests you. Let’s catch up! See how the Cost of Care & Dependency tool gives you a clear picture of your true care costs and shows how dependency levels link directly to staffing and time. With this insight, you’ll understand how the tool helps you manage budgets more effectively while ensuring care always meets the needs of the people you support. Whether you’re: Already using Care Control Cloud and want to explore this feature in more depth Still on Windows and considering moving to the Cloud Or currently using another system to calculate your cost of care… This webinar is designed for you. Watch now We’ll be showing you the power of the Cloud Rota and how it compares to the Windows version in terms of speed, design, and overall performance. With a modern, user-friendly interface and faster load times, the Cloud Rota offers a smoother experience for managing your rotas more efficiently. You’ll gain a clear understanding of how the Cloud Rota can help you streamline workflows, save time, and reduce costs across your organisation. Plus, we’ll show you just how easy it is to make the switch — so you can start benefiting from the Cloud Rota straight away. Watch now In this session, we explore how AI can help you – how it is reshaping daily workflows. From smarter automation to better insights – helping care teams work faster, more efficiently, and with greater impact. You’ll gain an understanding of how AI is shaping the future of adult social care, from smarter documentation to more personalised, inclusive support with further knowledge from our Lead Developer and Special Guest Tandeep Gill, Head of Business Development at Painchek. Watch now In this session, we cover everything you need to know about Care Control Cloud – including what it is, how it compares to our Windows version, and how it’s been developed to streamline care management for busy services like yours. You’ll see live demonstrations of key features, learn how to access the Cloud platform, and explore how our simplified, modern applications can help save time and improve oversight across your service. Watch now In this session, we walk you through Dom Care Roster – our brand-new rostering tool designed specifically for domiciliary care providers. You’ll get a full overview of how it works, see a step-by-step tutorial, and watch live demonstrations from our key account managers. We’ll also answer your questions in a dedicated Q&A, giving you everything you need to see how Dom Care Roster can support your service. Watch now In this session, we explore GP Connect – what it is, how it works, and how your care service can benefit from using it through Care Control. You’ll gain a clear understanding of how GP Connect helps care teams access real-time medical information directly from a resident’s GP record, supporting safer and more informed care. We’ll show you how to get started, what steps are involved in setting it up, and what permissions are needed – all with guidance from NHS England’s Senior Programme Manager and our team. Watch now

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