Tiggy Crawford

Why we have chosen Microsoft Azure Care Control will soon operate on Microsoft Azure, one of the world’s most trusted cloud platforms – also relied on by the NHS and UK government. Why have we chosen Microsoft Azure? Our upcoming migration to Azure provides a secure, scalable, and high-performance foundation for care providers, ensuring the systems you depend on are available whenever you need them. Your Care Control experience is about to get even better. With Microsoft Azure powering our platform, you’ll notice faster performance, greater reliability, and enhanced protection built in. Keep reading to find out exactly what this means for you and your team. ✅ So what are the key benefits? Exceptional reliability: Hosted in UK South Azure data centres, Care Control will run on resilient infrastructure with 24/7 availability and automated scaling. Performance on demand: Azure automatically adjusts computing power to keep performance smooth – from a single home to a multi-site provider. Proven compliance: Azure meets the highest UK standards – GDPR, NHS DSP Toolkit, ISO 27001, and Cyber Essentials Plus. Automated and consistent: Our entire environment is deployed via Bicep Infrastructure-as-Code templates and GitHub Actions, ensuring repeatable, secure, and transparent deployments. Future-ready: With cloud-native services and automation at its core, Azure enables faster delivery of new Care Control features and integrations. 📌 What this means for you Moving to Azure means you’ll benefit directly from faster, safer, and more reliable access to your systems – every day. You’ll experience: Faster performance:Our core platform runs on Azure Kubernetes Service (AKS) – the same high-performance container platform used across the NHS. This means faster screen loads, report generation, and smoother performance under heavy use. Higher availability:Workloads are distributed across resilient Azure Virtual Machines and compute clusters, ensuring continuous uptime and data availability. Always-protected access:Every external connection passes through an Azure Application Gateway with Web Application Firewall (WAF).This WAF automatically blocks malicious traffic using OWASP-managed rule sets, protecting against common attack types like SQL injection, cross-site scripting (XSS), and remote code execution. Data privacy built in:Services such as Azure Key Vault, Azure Storage, and our SQL VMs are accessed via Private Endpoints only – meaning no public exposure of sensitive data. Seamless updates and maintenance:Helm-based deployments and automated pipelines mean updates are delivered quietly in the background, without affecting day-to-day use. Enhanced visibility:Tools like Azure Monitor, Log Analytics, and Managed Grafana allow our support teams to spot and resolve potential issues before they impact users. 🖥️ Keeping data safe and compliant In the health and social care sector, protecting patient and resident data is non-negotiable. Our Azure environment has been architected around privacy, resilience, and compliance – meeting the standards that matter most to providers and regulators. Area Implementation Impact Data protection All data encrypted at rest and in transit (TLS 1.2+ / AES-256). Prevents unauthorised access or interception. Identity & access Managed Identities and Role-Based Access Control (RBAC). Removes passwords and enforces least-privilege access. Network security Segmented VNets and NSGs with private endpoints for all services. Isolates and protects internal traffic. Web application firewall (WAF) Azure Application Gateway runs WAF_v2 with managed OWASP Core Rule Set (CRS). Rules automatically updated by Microsoft to block common web attacks (e.g. XSS, SQL injection). Protects the platform from evolving threats, reducing risk before they reach the app layer. Secrets management Azure Key Vault secures credentials, certificates, and API keys with purge protection. Ensures secrets are encrypted and recoverable. Monitoring & auditing Azure Monitor, Log Analytics, Grafana, and Loki provide complete visibility of platform activity. Enables proactive detection and regulatory audit support. Compliance frameworks Architecture aligned with GDPR, NHS DSP Toolkit, ISO 27001, and Cyber Essentials Plus. Demonstrates Care Control’s ongoing compliance commitment. 👉 Why it matters Your data stays within UK-based Azure data centres, protected under NHS-aligned security controls. The Web Application Firewall continuously shields the system from online attacks — automatically updated with Microsoft’s latest security intelligence. Every administrative action and access event is logged, creating full transparency and accountability. Redundant systems and backups ensure continuity even in the rare event of failure. 👩‍💻 The technology behind the platform Here’s how Azure’s core services power the next generation of Care Control: Azure Kubernetes Service (AKS):Runs our APIs, portals, and apps in a scalable, containerised environment with zero downtime updates. Azure Application Gateway with WAF_v2:Provides secure HTTPS entry, TLS termination, and advanced threat protection using OWASP rule sets automatically managed by Microsoft. Azure Virtual Machines (SQL Server):Host our database layer across multiple VMs for high availability and disaster recovery readiness. Azure Key Vault:Stores encryption keys, SSL certificates, and connection secrets – integrated directly with our applications using Managed Identity. Azure Storage:Handles secure data backups, file storage, and logs with enforced HTTPS and encryption. Azure Bastion:Enables secure management access to servers without any public RDP or SSH exposure. Managed Grafana, Loki & Log Analytics:Provide unified monitoring and alerting, helping us maintain consistent service quality and uptime. Together, these services create a secure, self-healing environment built specifically for the demands of digital care delivery. 💡 Benefits for the Health and Social Care Sector For Care Providers and IT Teams Reliable, UK-based hosting on Azure with automatic scaling and threat protection. Built-in WAF security layer actively blocking online threats. Strong encryption and access control supporting compliance with NHS DSP Toolkit and GDPR. Faster and more stable platform performance across all environments. For Care Staff Quicker access to care records and reporting tools, even at peak times. Fewer service interruptions thanks to Azure’s redundancy and monitoring. Confidence that patient and resident data is securely handled and always available. For Residents and Families Greater peace of mind knowing sensitive data is protected by enterprise-grade security. Continuous reliability of digital care systems used by care teams every day. 🔮 Looking ahead Our Azure foundation is more than a technical upgrade – it’s the launchpad for innovation in health and social care technology. It enables Care Control to: Deliver new features and integrations faster. Maintain continuous security posture improvement. Scale instantly as customer needs grow. Keep

Understanding our Service Costs Understanding our Service Costs A clear and transparent guide to optional services and specialist support. At Care Control, we believe transparency builds trust. This page provides a clear overview of our specialist service rates – including training, data migration, integrations, and infrastructure support – so you can plan with confidence. We want you to always know what’s included, what’s optional, and how each service adds value to your Care Control system. Our service costs explained: Our service costs explained:  Core & Specialist Services Service Description Price (excl. VAT) Remote Teams Training Interactive online sessions with our expert trainers, including enhanced materials and resources. Key Account training and remote team sessions led by our Key Account Managers. Expert Trainers £55/hour Key Account £80 /hour On-Site Training / Meetings (beyond SLA) In-person sessions delivered by your Key Account Manager. (Accommodation, travel mileage and time costs covered by the customer.) £80/hour Data Migration Services Full migration process — assessment, extraction, validation, and testing for a seamless transition. £62.50/hour or £500/day Bespoke Integrations Tailored integrations requiring custom development or system alignment. £150/hour or £500/day IT Infrastructure Consultation Review of your current setup and integrations, with technical recommendations. £120/hour  Developer & Technical Support Activity Description Price (excl. VAT) 3rd Line Developer Support Advanced troubleshooting, data fixes, or developer intervention beyond standard support. Applies to data corrections, bespoke scripts, or complex debugging. £50/hour Database or System Fixes Manual restoration or re-linking of data, or issues caused by third-party integrations. £50/hour Bespoke Development or Script Work Site-specific code changes, custom exports, or minor functionality fixes. £50/hour Complex Issue Investigation Multi-hour, in-depth troubleshooting by our development team. £50/hour We’ll always notify you before any 3rd line developer charges apply. An estimate of time and cost will be provided for approval before any work begins. Once confirmed, work is scheduled for the next working day.        Infrastructure & Site Structure Changes Activity Description Standard Charge (excl. VAT) Site Split Separation of an existing site into multiple entities within your system structure. £240 per site Sale of Home (removal from structure) Removal of a home due to sale or restructuring. £539 total (£299 setup + £240 site split) New Site Setup (standalone) Creating a new site within your organisational setup. £299 excl. training / £499 incl. 4 hours implementation Additional Complexity Applied for structural changes exceeding standard scope (e.g., multiple dependencies, data reconciliation). £120/hour These charges apply only to non-standard infrastructure changes. We will always confirm and agree any costs before work begins. Optional Enhancements & Add-ons Add-on Benefit Price (excl. VAT) Custom Form Development (up to 10 questions) Tailored operational forms. £35 Custom Form Development (up to 20 questions) Medium-complexity forms. £60 Custom Form Development (up to 30 questions) Advanced forms for data capture. £100 Software Enhancements Custom feature modifications or new functionality scoped to your needs. from £150/hour or £1,000/project Provisioning VM Secure, high-performance virtual machine setup and maintenance. £82 Additional 1GB Storage Extra secure storage with compression for enhanced capacity. £110 To find out more about top up costs for MargoAI Tokens and Facial Recognition, please visit our equipment page and complete the request form. This will submit your enquiry for pricing and next steps related to your equipment needs. Click here to see the equipment page! We’re committed to keeping our pricing fair, transparent, and directly linked to the value each service provides. Every additional charge is discussed and agreed with you in advance, so there are no surprises – just the right level of support when you need it. Have questions about our pricing or need a tailored quote?Contact our team: support@carecontrolsystems.co.uk Core & Specialist Services Remote Teams Training Description Interactive online sessions with our expert trainers, including enhanced materials and resources. Price (excl. VAT) £55/hour On-Site Training / Meetings (beyond SLA) Description In-person sessions delivered by your Key Account Manager. (Accommodation costs covered by the customer.) Price (excl. VAT) £80/hour Data Migration Services Description Full migration process — assessment, extraction, validation, and testing for a seamless transition. Price (excl. VAT) £62.50/hour or £500/day Bespoke Integrations Description Tailored integrations requiring custom development or system alignment. Price (excl. VAT) £150/hour or £500/day IT Infrastructure Consultation Description Review of your current setup and integrations, with technical recommendations. Price (excl. VAT) £120/hour Developer & Technical Support 3rd Line Developer Support Description Advanced troubleshooting, data fixes, or developer intervention beyond standard support. Applies to data corrections, bespoke scripts, or complex debugging. Price (excl. VAT) £50/hour Database or System Fixes Description Manual restoration or re-linking of data, or issues caused by third-party integrations. Price (excl. VAT) £50/hour Bespoke Development or Script Work Description Site-specific code changes, custom exports, or minor functionality fixes. Price (excl. VAT) £50/hour Complex Issue Investigation Description Multi-hour, in-depth troubleshooting by our development team. Price (excl. VAT) £50/hour We’ll always notify you before any 3rd line developer charges apply. An estimate of time and cost will be provided for approval before any work begins. Once confirmed, work is scheduled for the next working day. Infrastructure & Site Structure Changes Site Split Description Separation of an existing site into multiple entities within your system structure. Standard Charge (excl. VAT) £240 per site Sale of Home (removal from structure) Description Removal of a home due to sale or restructuring. Standard Charge (excl. VAT) £539 total (£299 setup + £240 site split) New Site Setup (standalone) Description Creating a new site within your organisational setup. Standard Charge (excl. VAT) £299 excl. training / £499 incl. 4 hours implementation Additional Complexity Description Applied for structural changes exceeding standard scope (e.g., multiple dependencies, data reconciliation). Standard Charge (excl. VAT) £120/hour These charges apply only to non-standard infrastructure changes. We will always confirm and agree any costs before work begins. Optional Enhancements & Add-ons Custom Form Development (up to 10 questions) Benefit Tailored operational forms. Price (excl. VAT) £35 Custom Form Development (up to 20 questions) Benefit Medium-complexity forms. Price (excl. VAT) £60 Custom Form Development (up to 30 questions) Benefit Advanced forms for data capture.

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Webinar Hub: Here you’ll find all of our latest webinar recordings, available to watch on demand whenever it suits you. Whether you’re catching up on a session you missed or revisiting a topic, this is your go-to place for helpful demos, feature deep-dives and expert discussions. We’ll also keep this page updated with details of upcoming webinars, so feel free to check back regularly and register for anything that interests you. Let’s catch up! Catch up on our Supervisions Webinar and see how Care Control Cloud helps you record, manage, and evidence effective staff supervisions with ease. This brand-new feature in Cloud has been designed to make supervision management simple, consistent, and fully compliant — supporting good practice and stronger oversight across your service. You’ll learn how to: Create structured, consistent, and trackable supervision records Use Supervision Templates to standardise staff and supervisor meetings Build Action Templates that ensure clear, measurable outcomes Evidence staff wellbeing and development during inspections Whether you’re still using Windows or managing supervisions elsewhere, this session shows how Care Control Cloud helps you stay compliant, support your staff, and strengthen your service. Watch now Catch up on our Manager Tools Webinar and see how Care Control Cloud helps managers lead with confidence, clarity, and control. This session was designed especially for managers – showing you how to get the very best from Cloud’s built-in tools that make oversight simpler, daily management smoother, and good leadership clearly evidenced. You’ll discover how to use four powerful tools – Service Status, Care Plan Integrity Checks, Incident Analysis, and Staff File Integrity Checks – to stay on top of quality, compliance, and team performance. Whether you’re new to Cloud, recently moved from Windows, or have been using the system for awhile now, this webinar will help you understand how these features can save time, strengthen governance, and give you greater visibility across your service. Watch now See how the Cost of Care & Dependency tool gives you a clear picture of your true care costs and shows how dependency levels link directly to staffing and time. With this insight, you’ll understand how the tool helps you manage budgets more effectively while ensuring care always meets the needs of the people you support. Whether you’re: Already using Care Control Cloud and want to explore this feature in more depth Still on Windows and considering moving to the Cloud Or currently using another system to calculate your cost of care… This webinar is designed for you. Watch now We’ll be showing you the power of the Cloud Rota and how it compares to the Windows version in terms of speed, design, and overall performance. With a modern, user-friendly interface and faster load times, the Cloud Rota offers a smoother experience for managing your rotas more efficiently. You’ll gain a clear understanding of how the Cloud Rota can help you streamline workflows, save time, and reduce costs across your organisation. Plus, we’ll show you just how easy it is to make the switch — so you can start benefiting from the Cloud Rota straight away. Watch now In this session, we explore how AI can help you – how it is reshaping daily workflows. From smarter automation to better insights – helping care teams work faster, more efficiently, and with greater impact. You’ll gain an understanding of how AI is shaping the future of adult social care, from smarter documentation to more personalised, inclusive support with further knowledge from our Lead Developer and Special Guest Tandeep Gill, Head of Business Development at Painchek. Watch now In this session, we cover everything you need to know about Care Control Cloud – including what it is, how it compares to our Windows version, and how it’s been developed to streamline care management for busy services like yours. You’ll see live demonstrations of key features, learn how to access the Cloud platform, and explore how our simplified, modern applications can help save time and improve oversight across your service. Watch now In this session, we walk you through Dom Care Roster – our brand-new rostering tool designed specifically for domiciliary care providers. You’ll get a full overview of how it works, see a step-by-step tutorial, and watch live demonstrations from our key account managers. We’ll also answer your questions in a dedicated Q&A, giving you everything you need to see how Dom Care Roster can support your service. Watch now In this session, we explore GP Connect – what it is, how it works, and how your care service can benefit from using it through Care Control. You’ll gain a clear understanding of how GP Connect helps care teams access real-time medical information directly from a resident’s GP record, supporting safer and more informed care. We’ll show you how to get started, what steps are involved in setting it up, and what permissions are needed – all with guidance from NHS England’s Senior Programme Manager and our team. Watch now

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