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Cloud Onboarding: Assign Super User to Site Kieran Worth This guide explains how to assign a Site Super User to a user account. You’ll learn where to manage user roles and how to apply the Super User role to a specific site. Interactive Guide Text based guide Click the Assign Super User button Select Add Site Super Users Click the eye icon next to the role you want to add the super user to Select the User Assignment tab Click to edit access roles Choose one or multiple users from the list on the left-hand side Click Add to assign the role When finished, click Save Changes Was it helpful ? Happy Normal Sad Table of Contents ↑ Top

Why we have chosen Microsoft Azure Care Control will soon operate on Microsoft Azure, one of the world’s most trusted cloud platforms – also relied on by the NHS and UK government. Why have we chosen Microsoft Azure? Our upcoming migration to Azure provides a secure, scalable, and high-performance foundation for care providers, ensuring the systems you depend on are available whenever you need them. Your Care Control experience is about to get even better. With Microsoft Azure powering our platform, you’ll notice faster performance, greater reliability, and enhanced protection built in. Keep reading to find out exactly what this means for you and your team. ✅ So what are the key benefits? Exceptional reliability: Hosted in UK South Azure data centres, Care Control will run on resilient infrastructure with 24/7 availability and automated scaling. Performance on demand: Azure automatically adjusts computing power to keep performance smooth – from a single home to a multi-site provider. Proven compliance: Azure meets the highest UK standards – GDPR, NHS DSP Toolkit, ISO 27001, and Cyber Essentials Plus. Automated and consistent: Our entire environment is deployed via Bicep Infrastructure-as-Code templates and GitHub Actions, ensuring repeatable, secure, and transparent deployments. Future-ready: With cloud-native services and automation at its core, Azure enables faster delivery of new Care Control features and integrations. 📌 What this means for you Moving to Azure means you’ll benefit directly from faster, safer, and more reliable access to your systems – every day. You’ll experience: Faster performance:Our core platform runs on Azure Kubernetes Service (AKS) – the same high-performance container platform used across the NHS. This means faster screen loads, report generation, and smoother performance under heavy use. Higher availability:Workloads are distributed across resilient Azure Virtual Machines and compute clusters, ensuring continuous uptime and data availability. Always-protected access:Every external connection passes through an Azure Application Gateway with Web Application Firewall (WAF).This WAF automatically blocks malicious traffic using OWASP-managed rule sets, protecting against common attack types like SQL injection, cross-site scripting (XSS), and remote code execution. Data privacy built in:Services such as Azure Key Vault, Azure Storage, and our SQL VMs are accessed via Private Endpoints only – meaning no public exposure of sensitive data. Seamless updates and maintenance:Helm-based deployments and automated pipelines mean updates are delivered quietly in the background, without affecting day-to-day use. Enhanced visibility:Tools like Azure Monitor, Log Analytics, and Managed Grafana allow our support teams to spot and resolve potential issues before they impact users. 🖥️ Keeping data safe and compliant In the health and social care sector, protecting patient and resident data is non-negotiable. Our Azure environment has been architected around privacy, resilience, and compliance – meeting the standards that matter most to providers and regulators. Area Implementation Impact Data protection All data encrypted at rest and in transit (TLS 1.2+ / AES-256). Prevents unauthorised access or interception. Identity & access Managed Identities and Role-Based Access Control (RBAC). Removes passwords and enforces least-privilege access. Network security Segmented VNets and NSGs with private endpoints for all services. Isolates and protects internal traffic. Web application firewall (WAF) Azure Application Gateway runs WAF_v2 with managed OWASP Core Rule Set (CRS). Rules automatically updated by Microsoft to block common web attacks (e.g. XSS, SQL injection). Protects the platform from evolving threats, reducing risk before they reach the app layer. Secrets management Azure Key Vault secures credentials, certificates, and API keys with purge protection. Ensures secrets are encrypted and recoverable. Monitoring & auditing Azure Monitor, Log Analytics, Grafana, and Loki provide complete visibility of platform activity. Enables proactive detection and regulatory audit support. Compliance frameworks Architecture aligned with GDPR, NHS DSP Toolkit, ISO 27001, and Cyber Essentials Plus. Demonstrates Care Control’s ongoing compliance commitment. 👉 Why it matters Your data stays within UK-based Azure data centres, protected under NHS-aligned security controls. The Web Application Firewall continuously shields the system from online attacks — automatically updated with Microsoft’s latest security intelligence. Every administrative action and access event is logged, creating full transparency and accountability. Redundant systems and backups ensure continuity even in the rare event of failure. 👩‍💻 The technology behind the platform Here’s how Azure’s core services power the next generation of Care Control: Azure Kubernetes Service (AKS):Runs our APIs, portals, and apps in a scalable, containerised environment with zero downtime updates. Azure Application Gateway with WAF_v2:Provides secure HTTPS entry, TLS termination, and advanced threat protection using OWASP rule sets automatically managed by Microsoft. Azure Virtual Machines (SQL Server):Host our database layer across multiple VMs for high availability and disaster recovery readiness. Azure Key Vault:Stores encryption keys, SSL certificates, and connection secrets – integrated directly with our applications using Managed Identity. Azure Storage:Handles secure data backups, file storage, and logs with enforced HTTPS and encryption. Azure Bastion:Enables secure management access to servers without any public RDP or SSH exposure. Managed Grafana, Loki & Log Analytics:Provide unified monitoring and alerting, helping us maintain consistent service quality and uptime. Together, these services create a secure, self-healing environment built specifically for the demands of digital care delivery. 💡 Benefits for the Health and Social Care Sector For Care Providers and IT Teams Reliable, UK-based hosting on Azure with automatic scaling and threat protection. Built-in WAF security layer actively blocking online threats. Strong encryption and access control supporting compliance with NHS DSP Toolkit and GDPR. Faster and more stable platform performance across all environments. For Care Staff Quicker access to care records and reporting tools, even at peak times. Fewer service interruptions thanks to Azure’s redundancy and monitoring. Confidence that patient and resident data is securely handled and always available. For Residents and Families Greater peace of mind knowing sensitive data is protected by enterprise-grade security. Continuous reliability of digital care systems used by care teams every day. 🔮 Looking ahead Our Azure foundation is more than a technical upgrade – it’s the launchpad for innovation in health and social care technology. It enables Care Control to: Deliver new features and integrations faster. Maintain continuous security posture improvement. Scale instantly as customer needs grow. Keep

Understanding our Service Costs Understanding our Service Costs A clear and transparent guide to optional services and specialist support. At Care Control, we believe transparency builds trust. This page provides a clear overview of our specialist service rates – including training, data migration, integrations, and infrastructure support – so you can plan with confidence. We want you to always know what’s included, what’s optional, and how each service adds value to your Care Control system. Our service costs explained: Our service costs explained:  Core & Specialist Services Service Description Price (excl. VAT) Remote Teams Training Interactive online sessions with our expert trainers, including enhanced materials and resources. Key Account training and remote team sessions led by our Key Account Managers. Expert Trainers £55/hour Key Account £80 /hour On-Site Training / Meetings (beyond SLA) In-person sessions delivered by your Key Account Manager. (Accommodation, travel mileage and time costs covered by the customer.) £80/hour Data Migration Services Full migration process — assessment, extraction, validation, and testing for a seamless transition. £62.50/hour or £500/day Bespoke Integrations Tailored integrations requiring custom development or system alignment. £150/hour or £500/day IT Infrastructure Consultation Review of your current setup and integrations, with technical recommendations. £120/hour  Developer & Technical Support Activity Description Price (excl. VAT) 3rd Line Developer Support Advanced troubleshooting, data fixes, or developer intervention beyond standard support. Applies to data corrections, bespoke scripts, or complex debugging. £50/hour Database or System Fixes Manual restoration or re-linking of data, or issues caused by third-party integrations. £50/hour Bespoke Development or Script Work Site-specific code changes, custom exports, or minor functionality fixes. £50/hour Complex Issue Investigation Multi-hour, in-depth troubleshooting by our development team. £50/hour We’ll always notify you before any 3rd line developer charges apply. An estimate of time and cost will be provided for approval before any work begins. Once confirmed, work is scheduled for the next working day.        Infrastructure & Site Structure Changes Activity Description Standard Charge (excl. VAT) Site Split Separation of an existing site into multiple entities within your system structure. £240 per site Sale of Home (removal from structure) Removal of a home due to sale or restructuring. £539 total (£299 setup + £240 site split) New Site Setup (standalone) Creating a new site within your organisational setup. £299 excl. training / £499 incl. 4 hours implementation Additional Complexity Applied for structural changes exceeding standard scope (e.g., multiple dependencies, data reconciliation). £120/hour These charges apply only to non-standard infrastructure changes. We will always confirm and agree any costs before work begins. Optional Enhancements & Add-ons Add-on Benefit Price (excl. VAT) Custom Form Development (up to 10 questions) Tailored operational forms. £35 Custom Form Development (up to 20 questions) Medium-complexity forms. £60 Custom Form Development (up to 30 questions) Advanced forms for data capture. £100 Software Enhancements Custom feature modifications or new functionality scoped to your needs. from £150/hour or £1,000/project Provisioning VM Secure, high-performance virtual machine setup and maintenance. £82 Additional 1GB Storage Extra secure storage with compression for enhanced capacity. £110 To find out more about top up costs for MargoAI Tokens and Facial Recognition, please visit our equipment page and complete the request form. This will submit your enquiry for pricing and next steps related to your equipment needs. Click here to see the equipment page! We’re committed to keeping our pricing fair, transparent, and directly linked to the value each service provides. Every additional charge is discussed and agreed with you in advance, so there are no surprises – just the right level of support when you need it. Have questions about our pricing or need a tailored quote?Contact our team: support@carecontrolsystems.co.uk Core & Specialist Services Remote Teams Training Description Interactive online sessions with our expert trainers, including enhanced materials and resources. Price (excl. VAT) £55/hour On-Site Training / Meetings (beyond SLA) Description In-person sessions delivered by your Key Account Manager. (Accommodation costs covered by the customer.) Price (excl. VAT) £80/hour Data Migration Services Description Full migration process — assessment, extraction, validation, and testing for a seamless transition. Price (excl. VAT) £62.50/hour or £500/day Bespoke Integrations Description Tailored integrations requiring custom development or system alignment. Price (excl. VAT) £150/hour or £500/day IT Infrastructure Consultation Description Review of your current setup and integrations, with technical recommendations. Price (excl. VAT) £120/hour Developer & Technical Support 3rd Line Developer Support Description Advanced troubleshooting, data fixes, or developer intervention beyond standard support. Applies to data corrections, bespoke scripts, or complex debugging. Price (excl. VAT) £50/hour Database or System Fixes Description Manual restoration or re-linking of data, or issues caused by third-party integrations. Price (excl. VAT) £50/hour Bespoke Development or Script Work Description Site-specific code changes, custom exports, or minor functionality fixes. Price (excl. VAT) £50/hour Complex Issue Investigation Description Multi-hour, in-depth troubleshooting by our development team. Price (excl. VAT) £50/hour We’ll always notify you before any 3rd line developer charges apply. An estimate of time and cost will be provided for approval before any work begins. Once confirmed, work is scheduled for the next working day. Infrastructure & Site Structure Changes Site Split Description Separation of an existing site into multiple entities within your system structure. Standard Charge (excl. VAT) £240 per site Sale of Home (removal from structure) Description Removal of a home due to sale or restructuring. Standard Charge (excl. VAT) £539 total (£299 setup + £240 site split) New Site Setup (standalone) Description Creating a new site within your organisational setup. Standard Charge (excl. VAT) £299 excl. training / £499 incl. 4 hours implementation Additional Complexity Description Applied for structural changes exceeding standard scope (e.g., multiple dependencies, data reconciliation). Standard Charge (excl. VAT) £120/hour These charges apply only to non-standard infrastructure changes. We will always confirm and agree any costs before work begins. Optional Enhancements & Add-ons Custom Form Development (up to 10 questions) Benefit Tailored operational forms. Price (excl. VAT) £35 Custom Form Development (up to 20 questions) Benefit Medium-complexity forms. Price (excl. VAT) £60 Custom Form Development (up to 30 questions) Benefit Advanced forms for data capture.

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Webinar Hub: Here you’ll find all of our latest webinar recordings, available to watch on demand whenever it suits you. Whether you’re catching up on a session you missed or revisiting a topic, this is your go-to place for helpful demos, feature deep-dives and expert discussions. We’ll also keep this page updated with details of upcoming webinars, so feel free to check back regularly and register for anything that interests you. Let’s catch up! Catch up on our latest webinar and get an exclusive first look at the brand new Cloud Navigation Menu coming soon to Care Control Cloud. This session introduces our upcoming navigation experience, designed to make moving around your system simpler, faster and more intuitive for every user. Many services rely on navigating between multiple screens and features throughout the day, so having a clear and organised system is essential. This webinar shows how the new Cloud Navigation Menu has been built to improve accessibility, reduce clicks and help teams find what they need with ease. You will learn how the new navigation layout works, where key features are located, and how the improved structure will support a smoother day to day experience across your service. Designed for managers and care providers, this session will help you prepare for the upcoming launch and make the most of the new Care Control Cloud experience. Watch now Catch up on our latest CRM webinar and learn how to manage enquiries with clarity and confidence. This session introduces our newest feature, designed to help you capture, track and convert enquiries into admissions, all in one organised system. Many services still rely on emails, calls and spreadsheets, making it easy to lose visibility. This webinar shows how bringing everything together gives you a clearer view from first contact through to occupancy. You will learn how to capture enquiries automatically, track progress, manage pre assessments, visits and follow ups, and improve overall visibility across your service. Designed for managers and care providers, this session will help you take control of your enquiries and make better use of Care Control Cloud. Watch now Catch up on our webinar and learn how to confidently build single custom forms that work for your service. This practical session walks you through how to create forms that capture the information that matters most to the people you support. It explains how structured, consistent documentation can improve record keeping, support compliance and make day to day care delivery clearer for your team. You will be guided step by step through building a single custom form from start to finish. The session covers how to choose the right form type, how to use templates from the draft section, and how to create flexible forms that can be completed by care staff, managers and compliance teams. It also shows you where to find your forms once created and how they sit within a client’s record, helping you make the most of this feature in practice. Designed for registered managers, clinical leads, operations managers and care providers, this webinar focuses on giving you the clarity and confidence to tailor your documentation to your service needs. Whether you are new to custom forms or looking to refine how you use them, this session will help you move forward with confidence and make better use of Care Control Cloud. Watch now Catch up on our GP Connect webinar with Alison Taylor, GP Connect expert, and explore how information sharing between health and social care is evolving. This informative session explains the role GP Connect plays in improving access to vital GP information, helping to support safer, more joined up care for the people you support. It breaks down what this means in practice for care providers today and highlights what organisations should be preparing for next. Designed for registered managers, clinical leads, operations managers and care providers, the webinar focuses on helping you stay informed, aligned with NHS initiatives and inspection ready in a changing digital landscape. Whether you are already using GP Connect or want to better understand its impact on your service, this session will give you the clarity and confidence to move forward. Watch now Catch up on our Finding help over the Christmas period webinar and learn how to feel confident accessing guidance and support while Customer Service is closed. This practical session walks you through the Care Control Learning Hub and shows you exactly where to find the help you need quickly and easily, from step by step guides and activity packs to release notes, system updates and past webinars. Designed to give you reassurance and clarity, the session focuses on helping you navigate the Hub with confidence so you can find answers whenever you need them, without delays or uncertainty. Whether you are new to the Learning Hub or just want a refresher ahead of the Christmas period, this webinar will help you stay informed, prepared and in control. Watch now Catch up on our Supervisions Webinar and see how Care Control Cloud helps you record, manage, and evidence effective staff supervisions with ease. This brand-new feature in Cloud has been designed to make supervision management simple, consistent, and fully compliant — supporting good practice and stronger oversight across your service. You’ll learn how to: Create structured, consistent, and trackable supervision records Use Supervision Templates to standardise staff and supervisor meetings Build Action Templates that ensure clear, measurable outcomes Evidence staff wellbeing and development during inspections Whether you’re still using Windows or managing supervisions elsewhere, this session shows how Care Control Cloud helps you stay compliant, support your staff, and strengthen your service. Watch now Catch up on our Manager Tools Webinar and see how Care Control Cloud helps managers lead with confidence, clarity, and control. This session was designed especially for managers – showing you how to get the very best from Cloud’s built-in tools that make oversight simpler, daily management smoother, and good leadership clearly evidenced. You’ll discover how to use four powerful tools

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The evolution of Care Control Take a trip down memory lane and see how much Care Control has changed over the years! Roster Care Control Roster has seen many changes over the years to maximise both useability and profitability. By using the newest and greatest version of Care Control Roster on Cloud, you can save both time and money when creating rotas for your staff. By utilising all of the available features you can generate notifications for staff, never leave a shift unattended and much more! The most important thing is how easy it is to use. The intuitive features becomes second nature to use with an easy to look at and manage screen. Use the slider between the images to see the difference between the two applications. ◀ ▶ Care Reviews At the heart of Care Control is the Care Review section. Keep on top of all of your residents needs in one place, personalised just for them. With Care Control Cloud you can enjoy an updated user experience with ease of access to all of your clients needs in one place. Make sure they never miss out on the correct care with the easy to use and streamlined Care Reviews on Care Control Cloud. ◀ ▶ Monitoring Analysis Monitoring analysis helps to show how consistent your staff are at recording monitoring areas. With Care Control you could see a complete overview which would waste time by having to sift through data you didn’t need to see. In Care Control Cloud, see the data for each resident individually and for much further back.  The original monitoring analysis only allowed for 5 historical days to be viewed, but with Care Control Cloud you can see the monitoring for as long as it has been recorded. ◀ ▶ Generic Risk Assessments With Care Control Cloud, managing risk assessments has never been easier. You can now select an individual service user and generate a tailored risk assessment directly from their care planning screen. This enhancement ensures that every assessment is specific, up-to-date, and aligned with the unique needs of each service user. This streamlined process not only saves you time but also gives you greater control over how you care for your clients, allowing you to respond quickly to changing circumstances and provide more personalised care. ◀ ▶ Care Plan Summary Within Cloud, accessing and understanding the Care Plan Summary has never been easier. The updated platform is an intuitive and user-friendly design that simplifies how you view and interact with essential service user information. With a well-organised layout, all critical care details are presented in a clear and concise way, ensuring that you can find exactly what you need, when you need it, avoiding mistakes and unnecessary delays. ◀ ▶ Staff Integrity Checks Viewing the Staff Integrity Checks becomes a breeze within Care Control Cloud. As soon as a user enters the HR dashboard, all of the information regarding staff is available on your screen. Access more information by selecting specific Categories or Staff Members and view all of the current issues, straight away. ◀ ▶ Care Plan Integrity Checks Similar to the Staff Integrity Checks, the Care Plan Integrity Checks is a lot easier to access and see exactly what needs amending within Cloud. Viewing the dashboard gives instant access to how many errors are currently present with more information available when selecting the Categories or specific Residents.  ◀ ▶ Petty cash Within Cloud you gain better control over your petty cash outgoings and incomings. Sort and filter the expenses as well as view outgoing and incoming from the past month all the way back to the first entry.  Easy exporting of the data to excel is also available. ◀ ▶ Personal Appearance The Personal Appearance tab on Cloud offers an unparalleled level of detail with its unique, inclusive body maps. Designed with customisability at its core, these body maps cater to all genders, ethnicities, and individual characteristics, ensuring a truly person-centred approach to care.  This innovative feature allows you to access in-depth personal appearance information instantly, streamlining care delivery and enabling more tailored and direct support. With such a comprehensive tool, you can better understand and meet the unique needs of individuals, enhancing both care quality and personal dignity. ◀ ▶ Personal Belongings With Cloud you can upload images and see better detail of what exactly the service user’s personal belongings are. This provides better understanding of what the item is. You can also take an image directly with the device you are using which saves time when producing a belongings report. ◀ ▶

28th August 2024 release notes At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you. Care Control Cloud Review the changes to our cloud-based application Application Updates Application – HR: Absences: Added the ability to record staff absences within the HR application on Care Control Cloud. Ability to book, update and cancel absences. You can view a guide on how to manage absences here. Holiday: Added the option to record holiday within Care Control Cloud. You can now manage holiday requests, request a holiday and manually record holiday within the application. You can see a guide on how to manage holiday requests here. You can also see how to record a holiday here. Messages: You can now create and send SMS messages from within the HR application. The ability to top-up your credit as well as send messages is now possible. You can also create staff member groups to send messages in bulk.You can see how to create messages in Cloud using this guide Care Control Windows Review the changes to our Windows application Application Updates Fixed an issue where SMS messages were not being documented correctly in Windows. A new constant has been added to define when a medication is considered late in the “Administration – Late” report. Care Control Mobile Review the changes to our tablet based application Update available on Monday 2nd of September Application Updates Fixed an issue where Service Users current address was removed from the Care Plan Summary screen: New design of the Summary Screen which now includes the current address. Historical now only includes previous addresses. Historical Tab renamed to Personal 2. The Personal 2 tab is now available next to the Personal tab “Previous address” is now “Current address”. Fixed an issue where images were not showing in the care plan after being added to the General Notes. Resolved an issue where loading the Health Issue Review when the task is selected from Home Status or Outstanding Task. Care Control Pocket Review the changes to our phone based application Update available on Monday 2nd of September New Feature: Designs for the About Me, Life History and Medical History screen have been updated. Application Update   Improved push notification support. Fixed an issue where Menu Choice Selection not successfully notifying users within the Task List Screen. Improved the Notes screen for Care Plans Care Control eMAR Review the changes to our eMAR application Application Update Fixed an issue where service user list was not loading correctly when users were accessing the MAR sheet area of eMAR.

August 2024 release notes At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you. Care Control Cloud Review the changes to our cloud-based application Application – Admin: Friends & Family – has been added to Care Control Cloud. You can now add Friends & Family via the admin control panel within the Cloud application. A guide to adding Friends & Family can be found here. Life History Configuration – Admins are now able to modify questions and sections within the Configure Life History page within Cloud. They are also able to modify the order of the questions and sections. A full guide on how to add, remove and modify the questions and sections can be found here. About Me Configuration – It is now possible to edit and add Questions and Sections within the Configure About Me page within Cloud. You can also modify the order of the questions and sections. A full guide on how to add, remove and modify the questions and sections can be found here. Checklist Management: Features from Care Control Windows are now available on Cloud. Management of Checklists is now possible with the ability to create checklists, view checklists, edit checklists and view issues within the last 7 days. A full guide will be available shortly. Application – eMAR: Stock Reasons: It is now possible to add different reasons for stock to allow specific information when dealing with medication. To see a guide on this new feature please see here. Care Control Mobile Review the changes to our tablet-based application Application Update Fixed an issue where personal details were not being saved on the personal tab due to the Allocation Group field being empty. With this fix it is now possible to select “Resident Not In A Group” option so the default group can now be saved. Care Control Windows Review the changes to our windows-based application Application Update Fixed an issue where staff members were “Missing Pay Rate” when they are salaried. This will no longer show for staff who have a salary entered into their Pay Rates record. Fixed an issue with dataset errors in Completed Care Reviews dashboard due to empty fields in the Introduction.