The Manage Allocations area in the Care Control Admin App gives managers and administrators full control over how staff are assigned to service users and care activities across all times of day. This section brings together several key tools — Allocation Issues, Allocation Defaults by Staff Category, and Allocation Defaults by Staff Role — allowing you to manage, automate, and correct staff allocations efficiently. These features work seamlessly across Care Planning Groups, Resident Allocation Groups, and Other Allocation Groups.

Using Allocation Issues, you can identify and resolve problems such as missing or incorrect staff assignments. This ensures that all service users and care groups have appropriate staff coverage, and that any last-minute or agency changes are accurately reflected within the system.

The Allocation Defaults by Staff Category feature enables you to define which staff groups (e.g., carers, nurses, senior care workers) are automatically included in Day, Evening, or Overnight allocations. Setting these defaults helps maintain consistent allocation processes across all shifts and groups while reducing manual workload.

With Allocation Defaults by Staff Role, you can control how individual job roles behave within the allocation workflow. You can choose whether a role follows the rota allocation, is added at the start of a shift, or is excluded entirely from certain activities. This ensures that your allocations accurately reflect the structure and requirements of each Care Planning Group, Resident Allocation Group, and Other Allocation Group.

Together, these tools make it easy to maintain accurate and efficient staffing records, keeping your care delivery compliant, coordinated, and fully supported. Managing allocations effectively helps ensure consistent, high-quality care while simplifying the process of staffing updates and shift planning.