⚠️ System update: We are aware of an issue affecting certain areas and user roles within the system following the new Navigation Menu release. Please note that Super Admin access is working as expected. Our Development Team is actively investigating the issue and working to implement a resolution as quickly as possible. We appreciate your patience and understanding while we work to restore full functionality.

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    Org Man Unlocking a User Account on Cloud

    This guide will cover unlocking a Cloud User’s account when they have been locked out.

    Please follow the interactive guide below, a written guide is also available at the bottom of the page.

    Written guide

    1. Enter the Org Management.
    2. Select to Visit the Users area.
    3. Click the eye icon on a user.
    4. Enter the Security tab.
    5. Select Unlock Account.