An empty bed or room does not just mean unused space. It means lost revenue, uncertainty for the future, and pressure on your service to find the next admission quickly.
Many providers manage enquiries and potential admissions across several places. Emails, phone notes, spreadsheets, or even paper forms. This can make it difficult to keep track of who has enquired, where they are in the process, and which rooms may become available.
That is why we have introduced CRM within Care Control Cloud.
This new feature gives you a simple, central place to manage enquiries and potential residents, helping you stay organised, plan ahead, and maintain occupancy within your service.
CRM stands for Customer Relationship Management.
In simple terms, it is a system that helps you capture, track, and manage enquiries from people interested in your service.
Within care, this usually means:
Prospective residents
Family members making enquiries
Professionals referring individuals to your service
Instead of managing this information across different systems, CRM keeps everything in one place inside Care Control.
This means you always have clear visibility of potential admissions and the current status of each enquiry.
Occupancy plays a huge role in the financial health of a care service.
When enquiries are difficult to track, providers may experience:
Missed follow ups with prospective residents
Delays in completing pre assessments
Uncertainty around upcoming admissions
Empty rooms that could have been filled sooner
CRM helps solve this by giving managers a clear admissions pipeline, making it easier to see who has enquired, what stage they are at, and what action is needed next.
The result is better organisation, improved visibility, and fewer empty beds or rooms.
The CRM feature has been designed specifically for care providers and integrates directly with Care Control Cloud. With CRM you can:
Record enquiries from prospective residents or family members and keep all related information in one place.
Track individuals from their first enquiry through to pre assessment and admission decision.
Record and manage assessments for potential residents so your team can review and plan effectively.
Understand upcoming vacancies and potential admissions so you can plan ahead.
Keep details about your home, facilities, and available rooms ready to share with prospective residents.
We have introduced CRM as an optional feature within Care Control to give you more flexibility and choice in how you manage your service.
We work with a wide range of care providers, and we recognise that not every service will need a full CRM solution. Because of this, CRM is available to all services as an optional feature at an additional cost, rather than being included as standard.
This means you can choose whether it is right for your service, based on whether you would benefit from better enquiry management, improved occupancy tracking, and a more structured admissions process.
Our goal is to give you the freedom to decide what works best for your service. CRM is there if you want it, and you can explore its value through a free trial before making any commitment.
We have developed this feature to support services of all sizes, whether you are looking to strengthen your enquiry handling, improve visibility of your admissions, or maintain consistent occupancy.
You can start with a free trial of the CRM feature to explore how it works within your service.
During the trial you will be able to:
Record enquiries
Manage potential residents
Track pre assessments
View your admissions pipeline and so much more!
This gives you the opportunity to see how CRM can support your occupancy planning before deciding whether to continue using the feature. It’s fully integrated into your existing Care Control system – no setup, no disruption.
To begin your free trial, simply contact our team at sales@carecontrolsystems.co.uk and we’ll get you set up.
If you choose to continue using the feature after your trial, the CRM feature is available for £15 per site, per month + VAT, added to your existing Care Control direct debit.
To move forward after your trial, simply contact our sales team at sales@carecontrolsystems.co.uk and they will arrange for the feature to be activated for your service. Once confirmed, the £15 monthly charge will be added to your existing Care Control direct debit.
There are no setup fees, and the feature integrates directly into your existing Care Control system.
Click here to see our CRM Bundle on our Equipment page.
At the end of the free trial you will have the option to continue using CRM as part of your Care Control system.
At the end of your free trial, access to the CRM feature will come to an end.
If you would like to continue using CRM, simply contact our sales team, who will arrange for the feature to be activated for your service. Once confirmed, the CRM feature will be added to your account at £15 per site, per month, and the charge will be added to your existing Care Control direct debit.
If you decide CRM is not right for your service at this time, no further action is needed and you will not be charged.
If you would like to explore the CRM feature and see how it could support your admissions process, our team will be happy to help.
Simply contact our Sales Team by emailing them at – sales@carecontrolsystems.co.uk
PLEASE NOTE: Once your free trial has started, you will need to enable the CRM feature within your system before you can begin using it. To see how to do this, view the guide here.
To help you get started, we have created a series of guides that show you how to explore the new feature, see where it can take you, and make the most of it. Click the links below to learn how to use the CRM!
In order to use the new CRM Application, you will simply need to turn on this new feature within your system.
To learn how to do this, please click here.
The reason why you cannot see the new CRM application within MyHub is because you wil need to make the application active / turn on.
To learn how to do this, we have created a step by step guide. Please click here.
All you need to do is contact the Sales Team by emailing them at sales@carecontrolsystems.co.uk
Important note:
Within your email – include your name, contact details and the name of your company. If you have more than one site, please specifiy if you want to activate CRM for all sites or any particular site.
No. Once the trial has ended, you will not be charged.
£15 per site – per month, + VAT.
You can use the CRM feature across all of your sites. This will mean that you will need to pay £15 per site.
Example: If I had 3 sites and I wanted to use CRM across all of them, that would be £45 per month for all 3 sites.
Please contact the Sales Team by emailing them at sales@carecontrolsystems.co.uk
Within your email – include your name, contact details and the name of your company. If you have more than one site, please specifiy if you want to activate CRM for all sites or any particular site.
Once your free trial ends, access to the CRM feature will be removed. However, our Business Development Executive will be in touch before your trial finishes to discuss the option of adding CRM to your system, if you would like to continue using it.
We understand that the CRM feature will not be essential for every service we support. That is why it is offered as an optional feature, giving you the choice to decide if and when it is right for your service.
CRM has been designed to give you greater visibility and control over your enquiries and admissions. By keeping all enquiry information in one place, tracking progress, and ensuring timely follow ups, it helps you stay on top of every opportunity. This reduces the risk of enquiries being missed or lost, which can ultimately lead to empty beds and potential loss of revenue.
To help you make an informed decision, we offer a 30 day free trial. This gives you the opportunity to explore the feature within your own service and see the value it can bring before choosing to continue.
Please contact the Sales Team Team by emailing them at sales@carecontrolsystems.co.uk and inform them that you would like to cancel the direct debit payment for the CRM feature.
Once your free trial has ended, our Business Development Executive will be in touch with you.
Our Support Team are always happy to help. Should you need any support, use our Customer Contact Form to provide as much detail as possible to help us solve your query, therefore we can diagnose the problem faster.
Care Control Windows retires on 31 December 2026. Find out why we’re moving to Care Control Cloud, what the move means for your organisation and where to find the guides, webinars and support you need to get started.
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