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    Introducing Cloud onboarding and the new HR access tab

    Joining a new digital system should be simple and straightforward.

     

    To make the setup process easier for providers, we are introducing a new Cloud onboarding process alongside a new HR access tab within the HR application in Care Control Cloud.

    Together, these improvements simplify how new customers are set up when joining Care Control and give providers greater control over how staff access is managed across their organisation.

    A simpler onboarding process in Care Control Cloud

     

    Historically, onboarding a new provider has involved several manual steps, particularly when setting up staff accounts and permissions. This could make the initial setup process more complex and time consuming for both customers and our internal teams.

    The new Cloud onboarding process helps streamline this experience.

    During onboarding, the sales team will complete the initial setup using the onboarding tool. This includes creating super admin users for the organisation and its sites.

    Providers can have more than one super admin, giving them flexibility in how they manage oversight across their service.

    Super admins have visibility and control across all sites within the organisation, allowing them to manage users and settings at an organisational level.

    From there, providers can assign site administrators for individual locations. Site administrators have the same permissions as a super admin, but their access is limited to the specific site they manage.

    This ensures the correct access structure is in place from the very beginning.

    The new HR access tab in staff records

     

    Alongside improvements to onboarding, we have introduced a new HR access tab within staff records in the HR application in Care Control Cloud.

    This allows managers to manage system permissions directly from an individual staff member’s profile, giving them a clearer and more flexible way to control access across their team.

    Within the HR access tab, managers can assign access levels for different applications within Care Control Cloud, such as Care Planning, Consolidated Invoicing, and other system areas.

    The available access levels include:

    • None
    • Read only
    • Basic
    • Advanced
    • Administration

    This means managers can control exactly what level of access a staff member has within each application, ensuring they only see and use the parts of the system relevant to their role.

    By managing permissions directly within the HR application, providers can quickly update access for new starters, role changes, or team updates without needing to configure settings elsewhere.

    How onboarding and HR access work together

     

    The new onboarding process and HR access tab are designed to work together to create a smoother setup and management experience.

    The onboarding tool ensures organisations are set up with the correct administrative structure from the start, while the HR access tab allows managers to easily manage staff permissions as their team grows.

    Together, these features provide:

    • A simpler onboarding experience when joining Care Control
    • Clear organisational and site level administrative roles
    • Flexible control over staff access and permissions
    • A more streamlined way to manage users within Care Control Cloud

    Supporting a smoother experience for providers

     

    By simplifying the onboarding process and improving how staff access is managed, these updates help providers get started with Care Control more quickly and maintain better control over their system.

    Ultimately, this enhancement reduces setup complexity, saves time for managers, and provides a clearer way to manage staff access across your organisation.

     

    Need a hand?

    Our Support Team are always happy to help. Should you need any support, use our Customer Contact Form to provide as much detail as possible to help us solve your query, therefore we can diagnose the problem faster. 

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