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    How to Enable Multi-Factor Authentication

    Kieran Worth

    This guide will help you to enable Multi-Factor Authentication for yourself and staff members. This allows for an extra layer of security when logging in to Care Control Cloud.

    When enabled, the phone number linked with the user will receive an SMS message with a code that they will be prompted to enter when they log-in using their email address or user account name within Care Control Cloud.

    Interactive Guide

    Text based guide

    Enter the Org Management App

    Visit the Users area

     

    Click the eye icon next to the user you wish to modify

     

    Enter the Settings tab on the user screen

     

    Click the Edit User Settings button

     

    Click the Multi-Factor Authentication tick box

     

    You can set a timeout with this drop-down for the IP address the request comes from

     

    In this box you can enter how long the user will have to wait before requesting another SMS

     

    When happy with the settings, select Save Changes

    You have now enabled Multi-Factor Authentication

     
     

     

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