Knowledge Base Technical - Common Issues Browse our help guides related to common issues on the Care Control apps Common Issues @ Symbol on Apple Devices Check In/Out Location Starting Distance Deactivating a Rota Template and Clearing the Live Rota Payroll Report Missing Data Refreshing the CC Windows Database Windows vs Mobile Home Status Visit Check Out Errors Resetting CC Mobile, Pocket & eMAR Resetting CC Apps on a PC/Laptop Service Users Missing When Recording Finding & Changing the Admin Password Fixing Screen Zoom CSG Geocoding - Longitude vs Latitude Excluding Care Control in Antivirus