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How to use . . . Our Status Page 1 What is Care Control Status? Care Control Status is our new dashboard for viewing the current status of our Windows, Cloud, Application and Website services. You can access our status page via the button below. 2 How to Subscribe for updates. You can subscribe to automatic email updates regarding our services. This will notify you if any of our systems experience issues or downtime. We will also notify you when any issues are resolved and normal service resumes. 3 What happens during downtime? If a Care Control service goes down, our status page will automatically update to identify the issue. Our team will begin working to resolve or negate the problem and post any updates on the status page. Once resolved, the page will be updated with a description of what and why the downtime occurred. 4 How can this help you? Experiencing issues with one of our services? Check our status page to see if the issue is our end. If so, hang fire on the support call and check back for updates on the issue. If you continue to experience issues after we have reported the problem as fixed, then get in touch with our support team.

Application Update May 2024 At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you. Care Control Cloud Review the changes to our web-based platform          Application – HR Staff Record Management – users can now access Staff Records on Cloud. This feature includes the ability to manage existing Staff Records (personal details, roles and security editing) and also the ability to add new staff members to your system.  Staff File Integrity Checks – users can now analyse and action Staff File Integrity Checks on Cloud. This tool identifies areas of a staff members record which is due or overdue to be updated. Application – Admin Training Records – users can now view and manage Staff Training on Care Control Cloud. This includes adding courses, setting courses as mandatory, viewing the staff training log as well as recording training events. Organisational Structure – users can now access a first version of the Organisational Management tool within the Admin application on Care Control Cloud. This first version allows control of the organisation structure, including the management of hierarchy and individual organisation units. Communication  – Administer Messages – users can now view and manage all outgoing messages on their system from within Cloud. This includes the ability to see which staff members have read the messages sent to them. See our full guide on the Administer Message tool in Cloud here. Communication – Staff Pocket Management – users can now view and manage Staff Pocket Registrations within Cloud. This includes controlling auto-registration, number of allowed devices and individual staff devices. See our full guide on Staff Pocket Management here. Care Planning (Admin) – Fast Facts – users can now create and assign custom Fast Fact templates to a service users Care Plan. This allows each service user to have their own set of Fast Facts unique and relevant to them. See our full guide on Fast Facts here. Care Planning (Admin) – Manage Monitoring – this updates contains some minor changes to the Manage Monitoring tool in Cloud. Users can now add ‘Additional Facts’ when setting up a service users monitoring, this could be for important information relevant to the SU. Also, 3 prompts can now be toggled for Fluid, Food and Bath monitoring. See our full guide on Manage Monitoring here (changes are covered in Step 6).          Application – Care Planning Organisational Level Service Status – users can now view an improved version of the Service Status, including the new Map View. This feature allows users to view tasks and issues at all the sites within their organisation (or the sites they have access to). See our full guide on the Organisational Level Service Status here. Application Performance Improvements There was an issue reported where MCAs were showing to be renewed in Home Status despite having newer versions which were still active. This fix ensures that when a new MCA is created for a service user, all previous MCAs with the same headline for that specific service user are expired. Fixed and issue when you adding or amending a Cream in Cloud (completed through Medication Profile), the Frequency field was being overwritten by the Application detail. This was occurring in the database. The Missed Medication report has been updated with the Drugs Trolley, so if a medication is missed then the last staff member to sign into that Drugs Trolley during the administration window will be shown as the Med Person. If no Drugs Trolley assignment exists for the SU, the last person to sign into eMAR during the administration window will be used. Currently the system will only allow Incidents to be viewed if they occurred in the last three years. This has been updated to allow dates back to the month of the first Incident i.e. if the first Incident was recorded in October 2016 then the list of dates to select in the filter will go back to “Oct 2016”. Fixed an issue relating to the list of staff in the Keyworker list showing multiple versions of each staff member as all secondary roles were being included. This was happening in CC Cloud (Care Planning > Personal Details > Edit). Care Control Mobile Review the changes to our tablet-based platform Multi-Recording – introducing the brand new Multi-Recording functionality. This tool allows users to record multiple monitoring areas at once for the same service user via a ‘basket’ style concept. Record some information, add it to the basket and then record another monitoring area. After completing a few areas, submit all the areas at once from the basket. Please note, in this first version of this feature, only some core monitoring areas are available for multi-recording. 

Easter Activity Pack Download our Easter themed activity pack for your service users here. This includes puzzles, craft ideas and Easter baking recipes! Discover our unique Easter Activity Pack, ideal for supported living, domiciliary, or residential settings. If you are an activities coordinator, this exclusive pack guarantees joy with inclusive, engaging activities. You can download our Easter Activity Pack here. Simply follow the link to open the PDF, from here you can download or print the file in both full colour or black and white.

App Update March 2024 At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you. Care Control Cloud Review the changes to our web based application          Cloud – Admin This update includes the addition of site Privacy Officer feature, a new dedicated role which must be assigned to one staff member within an organisation. This is in conjunction with a requirement for tighter access controls on historic service user information access. Now, when a staff member attempts to access historic service user records, they will be required to enter a reason. This reason, as well as information about their access will notify the organisations Privacy Officer. For more information about this new feature, see here. This update also includes a new addition when creating Contacts on the system. Now, if the contact falls within a few contact types, users will be required to enter an associated NHS ODS code. This code, designated by the NHS, will allow Care Control to import certain information fields for the contact. For more information, see here. Addition of a temporary version of the Service Status tool to the landing screen. This status screen mirrors the one available in the Care Planning application. Performance improvements to the Alerts & Notifications tool. Performance improvements to the Manage Monitoring tool. Performance improvements to Care Note Analysis tool.          Cloud – Care Planning This update includes the addition of new Single Custom Form functionality, including new question and form types. New question types: body map, photo upload, document upload, multi-select drop down, complex multi-select drop down, follow up actions, signature. New form types: risk assessments, incidents. See here for an explanation of the new, and existing, question types. Single Custom Forms can now be saved in a draft format, allowing users to save progress and continue working on it at a later date, without submitting the form as completed. For more information on this feature, see here. Adjusted the order of reference notes in a Care Review. Now, when adding notes to a Care Review section, they will display with the most recently recorded note at the top, regardless of what order they were referenced. Addition of reasoning form when accessing a historic service user as part of the new Privacy Officer feature. Users will be required to enter a reason for access when attempting to view a historic service users Care Plan. Performance improvements across the Care Planning application.          Cloud – All Apps Addition of a logout button to the top bar across all Cloud screens. Users can now log out in a single click from anywhere within Care Control Cloud, allowing for quick and easy exiting of the system. Performance improvements across the Cloud platform. Care Control Mobile Review the changes to our tablet application          Site Selection Tool This update includes the addition of a site selection tool for organisations with multiple sites. Access to this feature requires the organisations business code. Users can now set their device to offer site selection on each app load, allowing them to work on different sites with ease. Users can also switch sites whilst working via a dedicated site button within the Mobile app. Site Selection can be configured in 2 modes – Shared Staff Access, which is designed for devices used by staff who need access to multiple sites, and, Individual Console Access, which is designed for devices used by only one admin level staff member. For a full explanation of the new features and how to use them, please see our dedicated help guide here.          Single Custom Form Access  Users can now access Single Custom Form drafts within Care Control Mobile. This feature uses the functionality from Care Control Cloud within the Mobile application and therefore requires a Cloud user account to access. This also includes Single Custom Form access from Risk Assessment and Incident forms. Access to SCF in Mobile can be disabled in Care Control Windows System Settings. This update also includes various performance improvements related to the above additions. For a full guide on using the Single Custom Form feature within Care Control Mobile, please see this guide. Care Control Pocket Review the changes to our mobile phone application          Single Custom Form Access  Users can now access Single Custom Form drafts within Care Control Pocket. This feature uses the functionality from Care Control Cloud within the Pocket application and therefore requires a Cloud user account to access. This also includes Single Custom Form access from Risk Assessment and Incident forms. Access to SCF in Pocket can be disabled in Care Control Windows System Settings. This update also includes various performance improvements related to the above additions. For a full guide on using the Single Custom Form feature within Care Control Pocket, please see this guide. Care Control Windows Review the changes to our desktop application Single Custom Form  Further integration with Single Custom Form functionality in Care Control Cloud. Further integration with SCF Risk Assessments and Incidents. Addition of new SCF Functionality – draft, type, dependencies, new preview. Addition of new SCF Question Types – body map, photo/document upload, complex multi select drop-down, follow up actions, signature. See here for a full explanation of the new, and existing, question types.  New System Settings Privacy Officer settings, including the ability to toggle the feature, assign a Privacy Officer as well as a grace period of accessing historic records. See here for more information. Ability to toggle Single Custom Form draft access in Care Control applications. This will allow or prevent users to access SCF draft (via Cloud login) within the Pocket and Mobile applications. See here for more information. Care Control eMAR Review the changes to our medication application          Site Selection Tool This update includes the

App Update February 2024 At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you. Care Control Windows Review the changes to our desktop-based platform          New ‘Try It In Cloud’ Feature Users can now launch areas of Care Control Cloud from Windows via the ‘Try It In Cloud’ buttons. This feature allows users to access and try our new web-based platform in just a few clicks.  Includes addition of device specific settings into System Settings on Care Control Windows. Here, users can decide whether the available areas open straight into Cloud, Windows or gives the option each time. Includes addition of Organisational Management user settings to control whether users have web-based access to Cloud or app-based access. This can be used to prevent users accessing Cloud from browsers on their own devices. See our help guide for a full explanation of these additions and how to use them. https://vimeo.com/913707352?share=copy Care Control Cloud Review the changes to our web-based platform          Cloud – Admin Application Addition of ‘Admin Contacts’ to our Admin Application on Care Control Cloud. This feature acts as a contact management tool and includes the ability to add, remove and edit contacts on your system. This feature also includes the ability to search and filter your contacts based upon text and category filters. See our help guide for a full explanation of these additions and how to use them. Care Control Mobile Review the changes to our tablet-based platform          Facial Recognition Changes Organisations who use Facial Recognition for staff sign-in can now configure settings for staff to view messages after signing into work. These options can be found within the System Settings on Care Control Windows. Administrators can now set staff messages to show on both sign in and sign out. These are both set to ‘No’ by default.         Design Improvements In line with our ongoing brand evolution, we have updated the Staff Message screen on Care Control Mobile. These changes can be seen in the image above.

App Update January 2024 At Care Control Systems, we’re dedicated to continually updating and enhancing our software to better serve your needs. While we have numerous updates to share with you, we’ve highlighted the top features that we believe will provide the most significant benefits for you. Care Control Cloud Review the changes to our web-based platform          General Performance Improvements Prevent Multiple Logins – if a user is signed into Cloud on a PC and another user signs in on the same PC, the original user will be signed out automatically. Special Character Support – users are now able to enter additional special characters into text input boxes, these include: ” , ‛  ‟ ′ ″ ‵ ‶ ❛ ❜ ❝ ❞ ʹ ʺ ʻ ʽ ˈ ˊ ˌ ˎ ˏ ” < > ^. Language Pack Support – any text displayed which has not been written by the user is now supported in multiple languages.          Application – Admin Client Area – Add New Service User – users now have the option to choose “Home Care” as their service user type. Users can also input room references, client addresses and have the ability to geo-code these addresses. Client Area – Add New Service User – after successfully adding a new SU, users can choose to either add another SU or proceed to visit the Care Plan for the recently added one. Client Area – users can now ‘Record a Leaver‘ – the date and reason for leaving are mandatory. Client Area – users can now ‘Reactivate a Client‘ – this screen mirrors the ‘Record a Leaver’ interface and requires a date and reactivation reason. Client Area – users can now ‘Record a Death‘ – this screen mirrors the ‘Record a Leaver’ interface and requires a date, time and cause of death. Client Area – Add New License – if a site has reached its maximum SU licenses, you can now add more licenses from within Cloud. This functionality is presented when trying to a new SU with all licenses in use. A maximum of 30 new licenses can be added at once. Admin – Care Planning Tools – Default Monitoring – users can now amend Default Monitoring for service users within Care Control Cloud. This feature mirrors the functionality available in Care Control Windows, including the ability to apply missing monitoring areas to existing service users. Admin – Care Planning Tools – Manage Monitoring – users can now manage existing monitoring areas for service users. This includes adding new monitoring, amending the frequency of existing monitoring, removing monitoring and pausing monitoring. Admin – Care Planning Tools – Care Plan Integrity Checks – users can view analysis reports regarding Care Plan Integrity Checks. This functionality breaks down the areas of a service users Care Plan which are missing. Admin – System Health Score – users can now access a report summarising their usage of the Care Control System. This includes a breakdown of the different aspects and tools within Care Control.          Application – Care Planning Care Plans – Other Areas – Add/Edit/Remove Personal Belongings – images can also be uploaded into each entry. Care Plans – Medical – Add/Edit/Remove Medical History – users also have the option to modify the ‘Current Medical Diagnoses’ field. Care Plans – Medical – Medication Profile – users can now add, remove and edit service user medication within their Care Plan on Care Control Cloud.  Care Plans – Medical – Medication Creams – users can now edit service user medication cream records within their Care Plan on Care Control Cloud. This includes the use of a body map to direct applicants. Care Plans – Medical – Health Issues – users can now create, update and close service user health issues within their Care Plan on Care Control Cloud. This includes the ability to add up to 3 images as well as mark where the issue is on a body map. Care Plans – Other – Linked Documents – users can now upload documents to a service users Care Plan on Care Control Cloud. This mirrors the functionality available in Care Control Windows. For full guidance on how to access and use the new and existing Care Planning features, see our dedicated help guides here. Care Control Windows Review the changes to our all-encompassing desktop platform         Database Changes We would like to inform you that database enhancements have been implemented for Care Control Windows, including an updated version of the LocalDB. To seamlessly incorporate these improvements, we kindly request users to initiate a new download of the Care Control Windows application. This update builds on existing functionality within the application – improving user experience and upgrading the infrastructure on which Care Control Windows runs on.  The latest version can be installed from our downloads page and will require administrator level access on the Laptop / PC.